Consumer durable service improvement plans 2023
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I'm looking for ideas to improve after sales service for 2023 for an established brand in Appliances and consumer electronics segment.
We are already offering top service quality like service in less than 24 hours, highly trained technicians with good network coverage.
We need improvement ideas for service to be projected as an USP for product sales to boost it ahead of competition.
Please share your latest ideas - It should be quantifiable, measurable and smart to convince the board.