4 Marketing Hacks That Can Increase Customer Retention
The key to business success is customer loyalty, and this begins with your customer retention campaign.
The goal: To increase the number of book sales on Amazon by attracting more potential buyers. Payment: KPI is discussed separately. Step 1: Target Audience Analysis 1.1. Identify the characteristics and interests of the target audience that we want to attract to the book. 1.2. To investigate the competition and identify which books are in the greatest demand in our niche. Step 2: Develop a marketing strategy 2.1. Create a unique offer: Determine what makes our book unique and how it can attract the attention of the target audience. 2.2. Marketing Channels: Develop a multi-channel marketing strategy, including advertising on Amazon, social media, content marketing, email, etc. 2.3. Budget: Determine the budget for marketing and distribute it among various channels and tools. Step ...
Ищем специалиста в области технической поддержки, способного отвечать на вопросы клиентов на русском языке. Для принятия на работу в качестве сотрудника, просим предоставить голосовую запись на русском языке. Требования к работе: - Рабочий день продолжительностью 8 часов. - Отсутствие другой работы у сотрудника во время рабочего дня. - Ежедневный контроль работы осуществляется через личного руководителя для каждого сотрудника, поэтому строгое соблюдение графика работы обязательно.
...– список гостей с выручкой (фильтр – диапазон дат, фильтр - диапазон среднего чека гостя (нужно ввести рассчитываемую метрику в BI: средний чек = выручка / число заказов) – число заказов гостя – выручка по гостю в диапазоне дат (понедельная) Продукты – выручка по продукту в диапазоне дат (выбор в списке продуктов с указанной общей суммой выручки) (подневная, понедельная) Retention – retention по группам гостей retention - расчетная метрика. Пока делаем такие расчеты: По диапазону дат: – посетившие 1 раз и не вернувшиеся – вернувшиеся 1-2 раза (2-3 посещения в диапазоне) – 4-6 посещений – 7-10 посещений – 10+ посещений и график по объему каждой категории
...данных) подключенные к сайту. Нам нужны ПРОФЕСИОНАЛЫ своего дела. Заказчик очень требовательный. Если вы готовы, то обращайтесь! Our company is engaged in the import and disassembly of cars from Europe. We want a beautiful design, convenient search for spare parts on the website. Our and our partners, spare parts catalogs (database) connected to the site. We need PROFESSIONALS in their field. The customer is very demanding. If you are ready, then contact us! Задачи: 1) Создать сайт. 2)Дизайн 3) Совместная разработка функционала 4) Хороший поисковик запчастей 5) Подключение нашей базы данных к сайту 6) Работа со службами доставки Tasks: 1) Create a website. 2) Design 3) Joint development of functionality 4) A good search engine for spare parts 5) Connecting our database to the...
сканирование реальных сложных объектов (бриллианты, серебро и золото) + перенос их в дополненную реальность (инстаграм маски или отдельное приложение, здесь необходимо и приложение). Good afternoon! I need to create a very simple but effective logic for superimposing 3D objects on real objects using the camera on my phone. If such work looks good through the mask on Instagram, it will significantly increase the need. I am sending a link to the video. Time code: 8:30. Here, the rims are superimposed on the car in real time. Can you create this? most of AR application now days use plugins like ARCore or ARKit. These plugins covers the basic AR needs, like placing object on a surface or face tracking. But changing the wheels are not something these
...ее нажатия прикрутить exchange rates (чтобы просто цеплялись с любого большого сайта) 2) вкладка payments копируем 3 окна(send,request,transfer ) и действия после нажатия на них 3)далее вкладку buysell пропускаем 4) вкладка contacts,создаем базу данных с логинами,закидываем туда пару штук и делаем механизм поиска. тут без дописывания имени,просто поиск и добавление по нику 5) вкладка settings,"customer number " делаем также рандомным+привязываем к человеку. Reference currency также копируем полностью. Your Usage копируем только визуально
...требуется: Исправить все перечисленные ошибки и проверить на наличие других. Сайт: Technical Issues 1. Set up 301 redirects from the links with https://www in URLs to the links with https:// - 2. Increase speed of loading up to green zone (Google PageSpeed) At this moment: For Mobile: For Desktop: 3. Increase fully loading time to 2.0 s (as a minimum) 4. Realize Structured Data “Local Business” on all pages of a website. More info here - 5. Realize Structured Data “Social Profile”
Нужно создать приложения которое будет проверять есть ли возможность писать отзывы на товаре на сайте как это сделать руками: 1. Входим в аккаунт на амазоне 2. вводим ссылку и меняем номер асина 3. Нажимаем ентер,и видим есть ли возможность писать отзыв Добавил принскрин Мне нужно чтобы люди переходили с моего сайта в такое приложение, вводили емайл, вводили Асин своего товара и проверяли возможность написания отзывов
...InDesign. Потребуется подготовка картинок, наполнение, верстка и подготовка к полиграфии. _______________________________________________________________________________________________________ Technical knowledge is welcome, because the opinion of the designer-technician in the catalog of technical goods will be important for us. It is important to understand each other in the course of the work. Customer is a techie. There is an outdated catalog from 2017. It is necessary to change its content based on TK (about 10 pages). Design can remain the same, can be slightly adjusted to the taste of the artist. Source code is provided in InDesign. It will take the preparation of pictures, filling, layout and preparation for printing.
...данных (см требования в прикрепленных файлах) задача более расписана в "ПО 6", "ПО 7", "Техническое задание для ПО" необходимый дизайн который должен отображаться как в файле: "Сравнение - таблиц" ОБЯЗАТЕЛЬНО ПРОЧТИТЕ ТРЕБОВАНИЕ "ТЕХНИЧЕСКОЕ ЗАДАНИЕ К ПО"!!!!! Перевод: The main goal of the project is to record the customer for "car wash": the program (the calendar is located on the site). The client enters the site and sees the calendar. In the calendar, the customer chooses the necessary time to come to the "car wash", after choosing the desired time, the client receives SMS notification that he is recorded on the "car wash" for the time he chose (also for an hour (this time should ...
...traditional methods. Mission: Our company’s objective is to provide our customers with the most convenient and accessible loans on the market. We aspire to become an irreplaceable aid for those stuck in a difficult financial situation. Our Values: honesty, trust, respect for out clients and partners, constant growth and development Our target customer: Age: 18-55yo Professions: Different Income: From $150 a month and up Our main customer base are citizens of Kazakhstan and other countries. People who are in the situation that they need a small fast loan. For example: help pay rent, to pay for a fine, an urgent purchase and etc.....
...unique high-tech hardware and software make it significantly easier to get a loan compared to traditional methods. Mission: Our company’s objective is to provide our customers with the most convenient and accessible loans on the market. We aspire to become an irreplaceable aid for those stuck in a difficult financial situation. Our target customer: Age: 18-55yo Professions: Different Income: From $150 a month and up Our main customer base are citizens of Kazakhstan and other countries. People who are in the situation that they need a small fast loan. For example: help pay rent, to pay for a fine, an urgent purchase and etc.. Changing the current design by redrawing the depicted bill...
всем привет. хочу сделать приложение где люди будут выкладывать свои услуги, а именно - что они могут сде...данный проект только моим. или же часть работ оплачиваю я и мы вместе получаем прибыль с данного приложения. Hello. I want to make an application where people will lay out their services, namely - what they can do in repair. and the customer will post the tasks and the application will give him suitable masters. each master will have his own reputation, each master can view the tasks of customers and he will decide whether to give his contacts to the customer. so the masters will decide whether their contacts are freely available or are given out to the customer only after their personal consent.
Need to build in local internet payment () tool into web-site, made on () Also need to set customer domain name for this recourse (domain name and hosting already exist).
...Apple запчастей 13. Переделать фото с заменой экрана вместо 1100 поставить 600 грн 14. Слова Сервис, Поддержка, Лучшие цены, Ассортимент сделать не активными чтоб не выкидывали на верх сайта но при наведении они так как и сейчас меняли цвет. 15. Русифицировать мою учётную запись 16. Убрать Developmentgh by JamWebDesign 17. При восстановление учетной записи на сайта приходит письмо на почту от Customer Support назвать чтоб приходило от idetalki и уменьшить первую букву в слово Idetalki внизу всего текста, и убрать фотку с гиперссылкой на 18. Личный кабинет как на сайте 19. Когда находишься в учетной записи чтоб выйти надо справа нажать log out переименовать его в выйти. 20. При регистрации сделать чтоб можно было заходить с помощью Facebook или VK 21. При наведение
...Apple запчастей 13. Переделать фото с заменой экрана вместо 1100 поставить 600 грн 14. Слова Сервис, Поддержка, Лучшие цены, Ассортимент сделать не активными чтоб не выкидывали на верх сайта но при наведении они так как и сейчас меняли цвет. 15. Русифицировать мою учётную запись 16. Убрать Developmentgh by JamWebDesign 17. При восстановление учетной записи на сайта приходит письмо на почту от Customer Support назвать чтоб приходило от idetalki и уменьшить первую букву в слово Idetalki внизу всего текста, и убрать фотку с гиперссылкой на 18. Личный кабинет как на сайте 19. Когда находишься в учетной записи чтоб выйти надо справа нажать log out переименовать его в выйти. 20. При регистрации сделать чтоб можно было заходить с помощью Facebook или VK 21. При наведение
Адаптация 6 HTML версток под email рассылку. Interspire builder.
Необходима утилита, позволяющая увеличить пинг от удаленного сервера для входящего трафика. Интерфейс управления сервисом с возможностью установки задержки самостоятельно. Возможный диапазон задержки: 15К-30К мсек. Вторичная задача: задержка для исходящего трафика - минимальная. Necessary utility that allows you to increase the ping from a remote server for inbound traffic . Interface service management with the ability to delay the installation yourself. Possible delay range : 15K -30K ms . Second task: latency for traffic - minimum .
...компании? Вид презентации (общая, каталога продукции, проекта, товара или услуги, отчета и т.д.): General Цели и задачи презентации: Present products, services and experience Основа презентации (анимация, 3D модели, фотографии, видео, текст, графики, таблицы или другое) Powerpoint presentation with text, tables, charts and smart visualization Идея презентации: To attract customer attention to our company, to move customer to communicate with us. Использование презентации (демонстрация, раздача на носителях клиентам, рассылка по электронной почте и т.д.) PPT presentation Требования к оформлению носителя презентации: Дизайн и оформление презентации (придерживаться ли фирменного стиля, цветовая гамма и прочее): modern design with connection to current company sty...
Create a database in ms access. transportation of people.rnEntering data: first and last name. personal code. Date and time Journey. payment status. arrival city.rncondition supply as 10 ride free. It is necessary to base showed 10 customer triprnrn??????? ???? ? ms access. ????????? ?????.rn???? ??????: ??? ? ???????. ???????????? ???. ???? ? ????? ??????????? . ?????? ??????. ????? ????????.rn???????, ?????? 10 ??????? ?????????. ???? ????? ???? ?????????? 10 ??????? ???????
...-Final text version must be ADEQUATE and go in accordance with the rules and norms of the English language (US). -All translations are to be done in time. Disruption of deadlines is unacceptable. The translation should look like an original English text. Example: 1) Original: Повышение продаж через Яндекс-директ на 200%, автоматически сайт вывелся в поисковике на 1ю страницу. Translation: Increase your sales by 200% using Google AdWords. Your website automatically will appear on the first page in the online search. 2) Original: Взять у поставщика прайс,ссылаясь на прайс,получить цены ниже у другого пост-ка.Повторять много раз. Translation: Providing your suppliers with their opposition's price points promotes a healthy level of competitive pricing 3) Original...
Необходимо создать платформу для создания шаблонов объявлений на eBay. Drag&Drop builder. Движок такой же как и Widgetchimp.com. 1. Регистрация пользователей 2.Интеграция платежной системы (PayPal,Stripe) 3. Интеграция Ticket системы (Customer Support) 4.Возможность интеграции шаблонов в Magento, m2ePro и т.д 5. Одним словом создать копию
Продажа лицензий на программное обеспечение. 50 $ с одной лицензии. Выплата в течении одной недели после продажи. Внимательно посмотрите вложенные видеоролики. Всю необходимую информацию предоставлю на русском языке. Вы также можете по согласованию с покупателем осуществлять после продажное обслуживание и обучение персонала. Покупателями могут быть владельцы малого и среднего бизнеса (кафе, рестораны, магазины, тренинговые центры, турбазы, вобщем все, кто нуждается в постоянном росте числа клиентов и увеличении товарооборота.
Обслуживание программного и аппаратного обеспечения разл-х организаций.
Всвязи с введением проэкта на новые локации,требуются Customer Service Managers со знанием польского,норвежского,польского языков.
добрый вечер мне надо немного консультация по по воду SIP server, так как я новичок нечего не понимаю в этом Проблема в следующем, поставщик номеров пишет: We don't provide SIP trunks to customers for softphones. If however the customer has his own server he will need to allow the following IPs through the firewall. ( - ) ( - ) ======= тоест выходить чтобы принимать звонки на их номера мне надо свой SIP server? Вы можете советовать как можно решить эту проблему?
...rent book - he can`t to copy or download that PDF, it is important. 2) I added to my site STARTSWITH module (red alphabet in the top-middle under search) - but when you scroll down page - half of letters diasppears - I need fix it (look at attachment) 3) add EDIT button to LATEST 10 ORDERS module in admin dashboard after VIEW. (look at attachments) 4) in site - in ORDER HISTORY page Remove CUSTOMER and add there BOOK(s) names and maybe little changes more. Write freelancers - only who have enaugh experience in coding (php) and CMS (opencart) ПО РУССКИ : мне нужен: 1) У меня онлайн книжная магазина на ОпенКарт. Мне нужна создать систему аренды книг: должен работать так: Арендуеш какую то книгу (за денги или за бонус очки) и у ебя появляется доступ к данной книге (в фо...
ru: Необходимо разработать бота для торговле на рынке bet365 (баскетбол). 1) я выбираю предварительно за какими матчами следить 2) бот делает ставку на победу в четверти (1,2,3,4) пока не выиграет, если ставка прошла в первой четверти, то переходит к мониторингу следующей игры, которую я предварительно...увеличения ставки должен выбираться в программе. en: It is necessary to develop a bot for trading on bet365 (basketball). 1) I make a list of matches in the program in advance 2) bot bets to win in the quarter (1,2,3,4) until you win if the bet took place in the first quarter, then proceeds to monitor the next game, which I had previously chosen. 3) rates will rise with every loss. Percent increase in rates should be selected in the program.
ru: Необходимо разработать бота для торговле на рынке bet365 (баскетбол). 1) я выбираю предварительно за какими матчами следить 2) бот делает ставку на победу в четверти (1,2,3,4) пока не выиграет, если ставка прошла в первой четверти, то переходит к мониторингу следующей игры, которую я предварительно выбрал...увеличения ставки должен выбираться в программе. en: It is necessary to develop a bot for trading on bet365 (basketball). 1) I make a list of matches in the program in advance 2) bot bets to win in the quarter (1,2,3,4) until you win if the bet took place in the first quarter, then proceeds to monitor the next game, which I had previously chosen. 3) rates will rise with every loss. Percent increase in rates should be selected in the program.
ru: Необходимо разработать бота для торговле на рынке bet365 (баскетбол). 1) я выбираю предварительно за какими матчами следить 2) бот делает ставку на победу в четверти (1,2,3,4) пока не выиграет, если ставка прошла в первой четверти, то переходит к мониторингу следующей игры, которую я предварительно выбрал...увеличения ставки должен выбираться в программе. en: It is necessary to develop a bot for trading on bet365 (basketball). 1) I make a list of matches in the program in advance 2) bot bets to win in the quarter (1,2,3,4) until you win if the bet took place in the first quarter, then proceeds to monitor the next game, which I had previously chosen. 3) rates will rise with every loss. Percent increase in rates should be selected in the program.
Разработка и создание тематических баннеров для сайтов компании, тексты к баннерам предоставляются заказчиком / Creating banners for the company's websites; texts for banners are provided by the customer.
Ищу фрилансера для продвижения сайта интернет магазина натуральной косметики с Израиля. Сайт на 2-х языках. Русский и английский. Нужно увеличить органическую посещаемость . Looking for a freelancer for a SEO on line shop of Natural cosmetics from Israel. A site on two languages - Russian and Englesh. Need to increase organic visitors. Site: Powered on prestashop
...to implement the task of mapping a custom notification as a banner or widget in the user's browser. It is planned that the system will consist of two parts, the server and client. The client part is a script that runs in the browser user then defines the type of device and it refers to the server side. The server part on request and generates a response identification data and then displays the customer notified. Under the project, there are many nuances that need to be implemented so that all parts will explain before work. I suppose that for the realization this task need a specialist on for the client side javascript and php, mysql server-side Необходимо реализовать задачу отображения настраиваемого уведомления в виде баннера или виджета в браузере пользователя. Планир...
...demands and needs of the Russian territory. In my work I ensure the high professionalism and expertise, which together with commercial experience, allows potential customers to find adequate responses to their needs quickly and flexibly, and receive reliable service and support. The contacts with distributors of the sector allows me to meet every need or special request, directing the customer to the supplier only according to its needs, providing a complete support in the first person. I guarantee to find the best solution for you ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- меня зовут ...
...demands and needs of the Russian territory. In my work I ensure the high professionalism and expertise, which together with commercial experience, allows potential customers to find adequate responses to their needs quickly and flexibly, and receive reliable service and support. The contacts with distributors of the sector allows me to meet every need or special request, directing the customer to the supplier only according to its needs, providing a complete support in the first person. I guarantee to find the best solution for you ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- меня зо...
Need to do: 1. Add the ability to add new products to the site for all users after registration. The u...in the personal account must be created a section where he can see them added products. 2. Add a message system with which users of the site can ask questions about this product sellers. When a user receives a message that has to messages on the icon should appear registrations Unread. 3. Add a rating system vendors as the site or in which performance rating depends on customer feedback after the buyer receives delivery of the goods. 4. Add "seller shop" where the user can view all items that are put up for sale by the seller. Items in the store must be broken down by category ( or ) 5. Dress up shop in our design (we provide for yourself)
Нужна программа для создания базы данных, которая будет вытягивать информацию про клиентов с сайтов: , , Требуемая информация: Номер телефона клиента, марка автомобиля и краткое описание. Need a program to create a database that will draw customers with information about the site: , , information: Phone customer, car, and a brief description.
I'm looking to finish off a few google sheet functions for my business. Specifically, I need help with: 1/Ordering - When orders are delivered (based on Qty remaining = 0) the lines move to the bottom of the sheet so only live orders are displayed at the top. *Nice but not necessary would be to have the Item numbers from the drop down list located located on the Pallet Types by Customer sheet linked to the folder they sit so the PDF drawing can be accessed. 2/ Deliveries - linked to Ordering so if there is a due date then it moves a summary of the order to the Deliveries sheet on the particular day There is no exact deadline for this project - I'm flexible - but I do have examples of the data that will be input into these functions ready to provide.
I'm looking for an experienced marketer to help me drive sales for my business. My target audience is professionals between the ages of 25 and 50. I am working within a budget of less than $500 and need someone who can help me maximize th...is professionals between the ages of 25 and 50. I am working within a budget of less than $500 and need someone who can help me maximize the returns on this limited marketing budget. The successful candidate should have a good understanding of marketing methods, particularly with regards to our target audience, and how to reach them in the most effective way. The purpose of this project is to increase awareness and generate sales from the chosen target market. Thanks for your consideration! This is a luxury fashion so some experience in this...
I am looking for a skilled freelancer to develop a website and Shopify app for my fitness supplements business. The main purpose of the we...to their store to resell Sales will be routed to our company Develop a website to showcase the App Build 1 Page scrolling website Design mock up of website. - Product listing: The website and app should have a user-friendly interface for displaying the available fitness supplements. - Online payment gateway: Customers should be able to make secure online payments for their purchases. - Customer reviews and ratings: I would like to have a feature that allows customers to leave reviews and ratings for the products. Design and Layout: - While I have a rough idea of how I want the website and app to look, I am open to suggestions from the f...
I am looking for an experie...website for general industry terms to improve search engine rankings. 2. On-page Optimization: - Conduct a thorough SEO audit and implement necessary on-page optimizations. - Optimize meta tags, headings, URLs, and other on-page elements. - Improve website speed and mobile responsiveness. 3. Off-page Optimization: - Develop and implement an effective link building strategy to increase organic traffic. - Build high-quality backlinks from relevant websites and directories. - Leverage social media platforms for brand visibility and link acquisition. 4. Content Optimization: - Conduct keyword research to identify target keywords for content optimization. - Optimize product descriptions, blog posts, and other website conte...
In a ground floor apartment with a garden we have an open area beneath an overhanging balcony belonging to the unit above. We propose closing in the existing area to extend a lounge. Neighbour above is objecting that closing this area in with increase noise to her unit. We believe it will reduce noise and require professional evidence of this.
I am looking for experienced IT service vendors. I have an influx of 20 meetings with leads a week in Spanish, English, and Portuguese, I am looking to close sales. We are a company with 21 years of experience and clients in India, Canada, the USA, Spain, Brazil, and Latin America, we want to increase our sales in English markets. Projects usually range between USD 3000 to USD 5000, I am offering the following: + USD 10 payment for each commercial interview with a lead that we provide (weekly payment). + A 5% commission for closings with leads that we provide. + 10% of the value of the sale for closings with new clients (leads that we do not provide). + Payment of commissions is made with the client's first effective payment (normally projects are in 3 payments and the first p...
Project Title: Google Ads Management Overview: I am looking for a skilled and experienced freelancer to manage my Google Ads campaign. The main goal of this project is to increase website traffic. My target audience is local, and I have a monthly advertising budget of more than $2000. Skills and Experience Required: - Proven experience in managing Google Ads campaigns - In-depth knowledge of Google Ads platform and tools - Strong expertise in optimizing campaigns to increase website traffic - Familiarity with local targeting strategies and tactics - Ability to conduct thorough keyword research and identify relevant search terms - Proficiency in analyzing campaign performance and making data-driven decisions - Excellent communication skills and ability to provide...
...Term I am looking for a skilled and experienced Social Media Manager to join our team on a long-term basis. The ideal candidate will have expertise in managing social media platforms such as LinkedIn, Twitter, Facebook, Instagram, TikTok and Pinterest. Main Goal: Increasing brand awareness and content engagement. Responsibilities: - Develop and implement effective social media strategies to increase brand awareness and engagement - Create engaging and compelling content tailored to the target audience by repurposing blog and YouTube video content - Monitor and analyze social media metrics to track the success of campaigns and make necessary adjustments - Stay up-to-date with the latest social media trends and best practices - Collaborate with other team members to ensure cons...
Project Title: Email Campaign Goal: Increase sales Target Audience: Existing customers Preferred Tone: Professional yet friendly Skills and Experience Required: - Experience in designing and implementing successful email campaigns - Proficiency in email marketing software and tools - Strong copywriting skills to create compelling and persuasive email content - Knowledge of customer segmentation strategies to tailor emails specifically for existing customers - Ability to analyze and track email campaign performance to optimize results - Familiarity with A/B testing and other optimization techniques - Understanding of email deliverability best practices and spam regulations - Excellent communication and collaboration skills to work with marketing team and stakeholders - Cr...
...broker specializing in online sales; we’re pioneering the digital transformation of our sector. As we evolve our CRM to better resonate with our business intricacies, we’ve chosen Salesforce as our platform of choice. Now, we’re in search of a skilled CRM implementation partner who can translate our sophisticated customization and integration needs into reality. Key tasks include: 1. Lead and Customer Management: Refine CRM capabilities to handle leads, especially when a single lead pertains to multiple family members, and manage the transition from initial contact to post-sale services. 2. Document Handling: Implement a feature for customers to securely transmit documents via chatbot, ensuring all mandatory documents are uploaded before progressing. 3. Fee...
As a small business owner, I am looking for a social media manager to help me increase the visibility of my brand on Instagram and maybe Shopee/Carousell we can discuss further. I made handmade crafts but I don’t have the time or patience to run a social media platform. So I hope to find a suitable partnership! I’m willing to split 70-30 of the revenue received from the sales. Let me know if you are interested! Must be from Singapore!
Для просмотра деталей, пожалуйста, зарегистрируйтесь или войдите в систему.
I am looking for a senior-level product manager for a retail product project. This individual will be responsible for developing and optimizing products to meet customer needs. The candidate should have years of hands on experience in product management and be able to make a significant impact on the company. Their duties will include project planning, product development, and any other tasks as needed. Applicants must have a deep understanding of the various material used in the industry and have experience launching and developing products and services using innovative technologies. Specifically, they must have a proven track record in managing and executing complex projects and understand the customer’s needs and be able to transform those needs into solutions that create v...
The key to business success is customer loyalty, and this begins with your customer retention campaign.