Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    14 работ(-а,-ы) найдено, цены указаны в USD
    Implement Zoom Room-based Hybrid Technology for Synagogue 5 дней(-я) left
    ПОДТВЕРЖДЕН

    Our synagogue is implementing a hybrid worship experience using a Zoom Room platform. The configuration consists of a high-powered gaming computer, Zoom Room software, two large monitors (one for 49-person gallery view and one for presentations or spot light feature on Zoom), three PTZ cameras/controllers, Black Magic ATEM Mini Extreme Switcher, a digital sound mixer, multiple microphones, a sound snake, and wireless HDMI transmitters/receivers to get Zoom from computer to two large monitors. Zoom Room implementation experience is a must as is the ability to work virtually with me. I am a Zoom Room user/consumer and a volunteer, but we need professional help with the implementation.

    $28 / hr (Avg Bid)
    Избранный
    $28 / hr Ср. заявка
    4 заявок(-ки)
    Microsoft 365/Sharepoint/One Drive Training 5 дней(-я) left
    ПОДТВЕРЖДЕН

    Our Not for Profit in Brunswick, Melbourne is transitioning to Microsoft Sharepoint and would like an expert to teach us the basics and some advanced functionality of Sharepoint, One Drive, Teams and 365 in general. We would like 3 x 2 hr sessions over three weeks covering different topics each week. You will work with us to build the lesson plans and content using a mix of tools and mediums to teach our staff who all have varying degrees of IT knowledge. We would prefer you to come into our workplace but could arrange it to be online should we have to.

    $35 / hr (Avg Bid)
    Местный
    $35 / hr Ср. заявка
    2 заявок(-ки)
    long term IT support 5 дней(-я) left
    ПОДТВЕРЖДЕН

    We need a freelancer that can handle any cloud data migration, automation of files backup on local servers, suggest any laptops, coordinate with vendors on supplying laptops to us, and do recurring maintenance of our laptops, anti virus, firewall, setting up user emails and accounts, manage domains etc. and any other IT initiatives.

    $7 / hr (Avg Bid)
    $7 / hr Ср. заявка
    22 заявок(-ки)
    Desktop Support Engineer -- 3 5 дней(-я) left
    ПОДТВЕРЖДЕН

    #jobalerts Looking for Desktop support engineer, Location: Chiba, Japan. Duration of project : 2 months. On Site . Freelancers are welcome. Immediate joiner. #urgentopening Connect with me if you are interested. I’m #hiring. Know anyone who might be interested?

    $21 / hr (Avg Bid)
    Местный
    $21 / hr Ср. заявка
    2 заявок(-ки)
    Online tech 1st 5 дней(-я) left
    ПОДТВЕРЖДЕН

    I noticed your profile and would like to offer you my project. We can discuss any details over chat.

    $15 / hr (Avg Bid)
    $15 / hr Ср. заявка
    54 заявок(-ки)

    Setup laptop to work with desktop

    $17 / hr (Avg Bid)
    $17 / hr Ср. заявка
    21 заявок(-ки)
    Computer setup 4 дней(-я) left

    I need my desktop monitor to work with my laptop.

    $19 / hr (Avg Bid)
    $19 / hr Ср. заявка
    17 заявок(-ки)
    Bios not opening 3 дней(-я) left
    ПОДТВЕРЖДЕН

    I want someone to open my bios settings

    $13 (Avg Bid)
    $13 Ср. заявка
    4 заявок(-ки)
    Bios not opening -- 2 3 дней(-я) left
    ПОДТВЕРЖДЕН

    I want someone to open my bios settings

    $13 (Avg Bid)
    $13 Ср. заявка
    6 заявок(-ки)
    Backup software test and report 1 день left
    ПОДТВЕРЖДЕН

    Do you work in IT Support with Windows server and desktop, M365, macOS and Linux? QNAP and Synology NAS' experience are a bonus. We are looking for an all-round techie to test our backup software and report issues bugs to our forum. This is so that our support staff and get experience working with issues in the wild. The project will be for approx. 2 hours a week on an ongoing basis.

    $16 / hr (Avg Bid)
    $16 / hr Ср. заявка
    21 заявок(-ки)