Служба технической поддержки Jobs
Helpdesk is an essential service that offers support to customers or clients with technological or IT problems. It helps to troubleshoot technical issues or answer queries that customers may have regarding their products and services. A Helpdesk Assistant is a specialized customer service agent who assists customers in resolving issues related to IT systems, products, and services, either online or via telephone. Trained to interact with customers in a professional and helpful manner, they use their technical and communication skills to answer questions, diagnose systems and computer problems, apply software updates and patches, configure systems, and provide instructional advice.
Here's some projects that our expert Helpdesk Assistant made real:
- Offering technical assistance for improving customer workflow
- Assisting clients with troubleshooting software and hardware issues
- Reinstalling, configuring, and updating device drivers
- Setting up processes for customer inquiries and queries
- Providing support for computer system operating systems
- Creating email accounts for clients and helping them with their email accounts
- Offering customer service assistance for customer inquiries and queries.
At Freelancer.com you can find highly skilled Helpdesk Assistants dedicated to delivering exceptional customer service with the latest technologies. Whether it be remotely or through face-to-face encounters, employers can be assured of quality results when they hire a Helpdesk Assistant through Freelancer.com. So if you are looking for professional help to answer questions, offer customer support and assist with any technical issue; consider posting your project on Freelancer.com today!На основании 18,778 отзывов клиентов, рейтинг Helpdesk Assistants составляет 4.84 из 5 звездочек.
Нанять Helpdesk Assistants
Looking for someone to answer calls, emails, setup estimates and jobs on schedule
Requirements: An open sourced (preferred) help desk software which can do following 1. Any email sends to primary email either create a new task or ticket or amends the existing tasks 2. New tasks either get auto assigned or manually assigned 3. Each task has one owner and multiple watchers (who need to know but are not responsible for actions) 4. Permissions based on domains and group memberships. 5. One user can have more than one group membership across multiple domains 6. Dashboard – information available based on domain and group membership 7. Some mechanism for notifications; a. A new task or ticket is created b. Tickets are not updated for certain period based on SLA defined Identify the tickets which failed to meet the SLAs and also identify the user who is assigned to suc...