o Develop custom CCC apps based on existing Service Cloud solution
o Design and develop different CCC apps (different countries/requirements) in one Org!
o Calculate Trend reports for different types of interactions
o Configure reports to gather employee performance metrics
o Develop custom Delegation module
o Leverage OOB features and custom components to automatically assign/escalate/resolve Case base on region, channel and case type
o Use best practices to configure and customize interaction channels including email, telephony, chat, social media