Mystery Audit of Hotels

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Описание

In this project, you will be trained and will be responsible for an important role of executing mystery audits for a growing start-up. Founded in 2015, Treebo is a new age hotel brand of budget hotels offering comfortable stays at budget prices. Currently, it is looking to expand its hotel base in the city of Guwahati.

Your job is to contact and visit the list of hotels provided to you and validate each of them with reference to a given criteria.

Steps:

> Thoroughly understand the business model of Treebo Hotels.

> Read and comprehend the comprehensive criteria provided to validate a hotel.

> You will be given a database of all the hotels in your city which need to be audited and validated by you based on the checklist provided.

> You need to conduct the audit on 2 levels, first by contacting the hotel over call and then by physically going there. In each case, you have to engage with them like a typical customer and henceforth conduct the audit without letting them know that you are an auditor representing Treebo.

> You would also be trained on the way you need to talk to your contacts and given a set of steps that you need to follow throughout your engagement with them.

> You would be required to maintain a database while engaging with the contacts. This database would contain the details of all the deliverables as required from you in this internship. The framework for the same would be provided.

Навыки: Управление проектами

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ID проекта: #12146421