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Information and communication technology as a means of improving services during a pandemic
Technology is the scientific method, applied science, or any means of providing goods necessary for the continuation and comfort of human life to achieve practical ends ([login to view URL] – June 2021 ). The history of technology begins with the appearance of humans on Earth. We will discover traces of equipment and technology that humans have possessed since the beginning of civilization, reconstruct them historically, and analyze them in relation to the development of human civilization. The term technology emerged in the 20th century with the advent of the Second Industrial Revolution. Etymologically, the word technology derives from ``techne,'' meaning a set of rational principles or methods related to the manufacture of objects, or a particular skill or knowledge of a principle, method, or art (id .[login to view URL] - June 2021). Today, technology, including information and communication technology, permeates almost every aspect of human life. Information and communication technology (ICT) consists of two aspects: information technology and communication technology. Information technology includes everything related to the process, use as a tool, manipulation and management of information. Communication technology now includes everything related to the use of supporting devices to process and transfer data from one device to another ([login to view URL] - June 2021). Therefore, information and communication technology are often closely related.
Indonesia is still struggling to control the COVID-19 pandemic since the government announced it in March 2020. Therefore, all elements should drive social restriction efforts not only at scale, but also in the field. One way to prevent the spread of COVID-19 is to introduce restrictions on activities from government agencies to the public. There is no doubt that existing restrictions are having a huge impact on both economic, social, educational, health and political levels. Even community services provided by government agencies are limited and no longer function as they used to.
This problem is becoming apparent, forcing all levels of society to innovate and leverage existing technologies, especially information and communication technology (ICT). ICT has become a way of life and is also a key requirement to facilitate the implementation of activities. ICT makes it possible to carry out community service activities anytime, anywhere. The current Covid-19 pandemic has given rise to the term "work from home" (WFH), which means working or working from home. Working from home is no excuse for anyone to procrastinate and not fulfill their community service obligations.
Due to the need to maintain social distancing and limit movement during the pandemic, Yogyakarta Property Auction Services Authority (KPKNL) has launched his kpknljogja.id. Service users and public access services can be accessed at any time via mobile phones, computers and other devices. stay at home. Using existing technology, citizens can request government wealth management, government debt, auction services, appraisal services, and virtual consultation services.
Initially, some service users who were unfamiliar with the Internet had difficulty accessing or requesting services. But as it stands, using online services (e-services) to serve communities is the best solution for all involved. Online services are not only effective for communities, they are also efficient. It is efficient because it saves costs such as transportation costs, time, and labor when going to service offices. Yogyakarta KPKNL itself has service users from outside the city and even from outside the province such as Central Java, West Java and East Java. Of course, in the current economic climate, this amount can also be used for other, more meaningful purposes, such as supporting the National Economic Recovery (PEN) Program.
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