We are a consulting company that sells consulting services for Process Improvement based on ISO methods. There are more than 15 management standards a customer can use to improve their business and it is our Sales Agent team that must discover and qualify the opportunity and standard to focus on. One of our methods to driveleads for our sales team is the use of a home-grown outboard call cneter to set appointments for field sales agents.
As the business is growing we are struggling with expanding our call center scritps to include better early qualification and delveoping interest resulting in an appointment. Our target market is business owners, CxO's and or business leadership for businesses selling to businesses with employees between 5 - 250 people in multiple industries.
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