Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Coaching job description:
Devise, plan and implement job coaching strategies
Assess clients' wants and needs
Provide help and guidance for clients who are facing different professional challenges
Notice clients' strengths and instruct them how to make the best out of their strengths
Provide assistance and guidance to clients who need help with their everyday work activities or some new tasks
Discover clients' motivation and help develop their skills
Present and teach job searching skills and techniques
Counsel clients on fine-tuning work habits/skills in preparation for competitive employment
Assist employees with disabilities
Keep track, oversee and document clients' progress
Update employee records
Create and present reports for senior management
Uphold a positive work environment
Listening to students' academic, emotional, social, and behavioral concerns in an open and nonjudgemental way.
Working directly with students to develop solutions and set achievable goals.
Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers to ensure students' goals are not disrupted.
Providing one-on-one career guidance and skills assessment to assist with career development.
Helping students to prepare for admissions applications and tests.
Providing students with materials related to a career of their choice or career counseling to suit their skills.
Developing, monitoring, and assisting with counseling programs.
Offering referrals to outside resources, such as for mental health, substance abuse, or vocational-related activities.
Reporting student issues to the appropriate state authorities if neglect or abuse is suspected.
Manage multiple delinquent accounts for debt collection efforts.
Keep track of assigned accounts to identify outstanding debts.
Plan a course of action to recover outstanding payments.
Negotiate payoff deadlines or payment plans.
Handle questions or complaints.
Investigate and resolve discrepancies in payments or accounts.