Chat Support (with QuickBooks Experience)
Бюджет $2-5 USD / час
Job Description:
We are a growing company in need of 2-3 team members who have 2+ years of experience with live chat, tickets, emailing customers as well as QuickBooks experience. We provide a SaaS solution to construction companies. They use our system to create estimates, invoices, and many other items. We provide live chat and ticket support. We currently have 6 support team members who provide live chat, email support, and ticket support using Zoho CRM, Zoho Desk, and Zoho SalesIQ.
Experience with the following IS required. Reply with a Yes or No beside each item. If helpful, provide additional details.
-- CRM's:
-- Ticket Management:
-- Live Chat:
-- QuickBooks (Online or Desktop or Both):
These are NOT requirements, I am just curious about your knowledge (even if just a little). Reply with a Yes or No beside each item. If helpful, provide additional details.
-- Construction Experience/Knowledge:
-- Adding/Modifying Knowledge Bases:
-- Xero:
-- Building/repairing computers:
-- Emailing customers (outside of chat):
-- Hosting/Server management:
-- WordPress:
-- ClickUp/Asana/Monday:
-- Slack/Teams:
-- Phone Support:
-- QA Testing:
When replying, let me know what kind of company you worked for when you provided live chat service. If it was with a SaaS company that had customers who were paying for a subscription, mention that.
What we expect from the person we hire...
-- Experience -You should know how you should or should not handle chat situations.
-- Proper Chat etiquette - Someone who knows the right and wrong way to respond to a customer and can identify the problem and offer encouragement and solutions.
-- Goal Oriented - Knows the value in setting goals and holding the team to the goals.
-- Self-Motivated - Motivated to improve and make your responsibilities better without having to be told.
-- Detail Oriented - Able to multi-task and get stuff done without letting other responsibilities fail.
-- Critical Thinker - Able to troubleshoot and look for solutions even if they are not easy to find.
-- Quick Learner - Able to learn something quickly without having to be told over and over how to do it.
-- Responsible - Understands that if you are given a responsibility, it is your job to make sure if gets done (even if that means asking for help).
-- Great Communication - Able to clearly communicate with other team members and customers.
Hours
We want you to work 40 hours/week but if you are willing, you can work up to 60 hours. Mention in in your bid. Hours must start at 7AM EST, Monday-Friday.
To make sure that you can follow instructions, I will not be considering any bids that do not include the phrase "I reviewed the bid details" at the top of the bid. This helps me know that you read the full bid and can follow instructions.
We look forward to hearing from you.
23 фрилансеров(-а) готовы выполнить эту работу в среднем за $4/час
Hi, We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on Intuit QuickBooks Lets connect in chat so that We dis Больше
I reviewed the bid details -- Construction Experience/Knowledge:Yes -- Adding/Modifying Knowledge Bases:NO -- Xero:NO -- Building/repairing computers:YES -- Emailing customers (outside of chat):YES -- Hosting/Server m Больше
Hi Sir, I reviewed your description deeply and we can provide you with best services as required. CRM's: Yes Ticket Management: Yes Live Chat: Yes (Worked for SaaS companies providing live chat support to customers) Больше
"I reviewed the bid details" and i can work as a chat support for your company. I have experience in working as a customer service agent for 2 years . CRM's:" yes" -- Ticket Management:"yes" -- Live Chat:"yes" -- Quic Больше
Hello, I am an expert in bookkeeping, accounting and QuickBooks. I have 15 years’ organizational experience in this field. Can you provide me the login information so that I can provide you with a quick sample work? I Больше
I have been in the customer service industry for 4 years, mainly providing technical support and customer service. Previously, I worked as a sales representative for AT&T and as a technical support specialist. I have a Больше
I reviewed the bid details. Hello the Employer I am just seeking a chat support (Quickbook experience)job for the remote job. As showed in the attached resume. I have so many working experiences in Accountant Payable& Больше
Hi there, Hope you will be doing well. You are looking Bookkeeper/Accountant for your organization. I have 18 years experience in Accounting, Finance and Administrative work. I can immediately join this job and ensure Больше
Highly qualified, detail-oriented and hardworking Team Leader with more than 3 years of customer experience. Proficient in research, writing, case management, and client relations. Expert computing and technology skill Больше
Hi there from the armpit of Arizona, well Yuma to be exact!! I see you are looking for an expert in QuickBooks who can handle your chat, and email support. Well, look no further as you are reading the cover letter o Больше
