Live Chat Support: Team Members Wanted
Бюджет $2-8 USD / час
Job Description:
We are a growing company in need of 2-3 team members who have 4+ years of experience with live chat, tickets, emailing customers. We provide a SaaS solution to construction companies. They use our system to create estimates, invoices, and many other items. We provide live chat and ticket support. We currently have 6 support team members who provide live chat, email support, and ticket support using Zoho CRM, Zoho Desk, and Zoho SalesIQ.
Let me know if you have experience with any of the following. These are requirements, I am just curious about your knowledge (even if just a little). Reply with a Yes or No beside each item. If helpful, provide additional details.
-- CRM's:
-- Ticket Management:
-- Live Chat:
-- QuickBooks:
-- Xero:
-- Construction Experience/Knowledge:
-- Adding/Modifying Knowledge Bases:
-- Interviewing:
-- Employee Training:
-- Building/repairing computers:
-- Emailing customers (outside of chat):
-- Hosting/Server management:
-- WordPress:
-- ClickUp/Asana/Monday:
-- Slack/Teams:
-- Phone Support:
-- QA Testing:
When replying, let me know what kind of company you worked for when you provided live chat service. If it was with a SaaS company that had customers who were paying for a subscription, mention that.
What we expect from the person we hire...
-- Experience -You should know how you should or should not handle chat situations.
-- Proper Chat etiquette - Someone who knows the right and wrong way to respond to a customer and can identify the problem and offer encouragement and solutions.
-- Goal Oriented - Knows the value in setting goals and holding the team to the goals.
-- Self-Motivated - Motivated to improve and make your responsibilities better without having to be told.
-- Detail Oriented - Able to multi-task and get stuff done without letting other responsibilities fail.
-- Critical Thinker - Able to troubleshoot and look for solutions even if they are not easy to find.
-- Quick Learner - Able to learn something quickly without having to be told over and over how to do it.
-- Responsible - Understands that if you are given a responsibility, it is your job to make sure if gets done (even if that means asking for help).
-- Great Communication - Able to clearly communicate with other team members and customers.
Hours
We want you to work 40 hours/week but if you are willing, you can work up to 60 hours. Mention in in your bid. Hours must start at 7AM EST, Monday-Friday.
To make sure that you can follow instructions, I will not be considering any bids that do not include the phrase "I reviewed the bid details" at the top of the bid. This helps me know that you read the full bid and can follow instructions.
We look forward to hearing from you.
36 фрилансеров(-а) готовы выполнить эту работу в среднем за $7/час
"I reviewed the bid details" Dear Hiring Manager, I am writing to express my interest in the Chat support position for your company. With over 4 years of experience in live chat, ticket, and email support, I am confi Больше
I reviewed the bids details. I will work as per the requirements and directions. Let's chat. Thanks
"I reviewed the bid details" Hi, I'm an Expert Virtual Assistant providing services of Data Entry, Web Research, Data Mining, Data Processing, PDF conversion, Microsoft Office work, Photoshop work, and much more! I hav Больше
I am an experienced live chat agent and can work upto 60 hours a week. Contact me please........................................... Regs Jinu
Hello, I have 5 year experience of live chat and customer support like jivo chat platform. I am fulfill with your all requirement and ready to start anytime... Thanks Bilal
Dear sir, i am expert of Quickbooks and chat and email support. If you want i can do some trail work for you. Please message me for details. thanks
"I reviewed the bid details" Hello, I’m Damilola I’ve read your project requirements and I’m happy to let you know that I have all the necessary skills to help you on this project. I speak and write fluent English an Больше
I reviewed the bid details. Good Day! I'm very much available and interested in joining the team. I have a support job experience with Rounders casino (A gaming company) where I was exposed to ticketing, email and cha Больше
Hi Dear, Hope you’re doing great! I am available to do this job for you. I clearly understand your all job requirements. That's simple and very easy task and I am happy to assist you. I am waiting for your response. T Больше
I reviewed the bid details. Hello, I want to work for you 60 hours per week and $8 USD per hour. I agree with this time 7AM EST, Monday-Friday. -- CRM's:-YES! -- Ticket Management: YES! -- Live Chat: YES! -- QuickBo Больше
''I reviewed the bid derails'' Hello Recruiter, I have read your project details and ready to start asap. CRM's: Yes -- Ticket Management: Yes -- Live Chat: Yes -- QuickBooks: No -- Xero: No -- Construction Experi Больше
I have over 4 years of experience in Customer Service and customer retention. I have great attention to detail and I am really patient. I have a great email communication skills and always got high rating from live cha Больше
Hello my name is Andre Martin I am offering my services as virtual assistant and customer service representative. I have experience handling inbound customer service calls from USA and Canada, knowledge in basic tec Больше
