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Online Support Desk Manager

We are a consulting business, and have a support ticket system. Clients log tickets by sending emails to specific email addresses. We need someone to manage the ticket system - only about 1 hour a day, every day of the week. The person will access the ticket system online, and will need to allocate new tickets to the correct queue and person to resolve the ticket. The person will also need to monitor existing tickets and make sure that tickets are being seen to and that we are addressing client needs. The person will need to contact staff to follow up and get feedback. Person will be completely responsible for our ticket system service level agreements (SLA's) and in ensuring that we respond to customers quickly with high quality.

Communication will be in Central African Time (CAT) / GMT+2. A company email address will be provided and all communications can be done via email, MS Teams and a virtual phone system.

Fluent English is essential (reading/writing and speaking)

Training on the ticket system will be given.

Навыки: Коммуникации, Английский (UK), Клиентская поддержка, Поддержка по телефону, Microsoft Outlook

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О работодателе:
( 0 отзыв(-а, -ов) ) Durban North, South Africa

ID проекта: #29076942

39 фрилансеров(-а) готовы выполнить эту работу в среднем за $12/час

ZedExcel

Hello, I'm looking forward to working with you on this project. I can read, write and speak English fluently. I'm available during the time specified as I am also on CAT timezone. Please do get in touch for a chat. R Больше

$15 USD / час
(4 отзывов(-а))
6.2
(12 отзывов(-а))
6.3
GassOussemaa

Hello , I am very interested in your Ticket system support and would be happy to work with you , I am a virtual assistant with several experiences on freelancer.com similar to your description , I can work 1hour daily Больше

$15 USD / час
(13 отзывов(-а))
4.5
malbakurtulla

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I am a proficient and cre Больше

$12 USD / час
(8 отзывов(-а))
4.0
babooshani49

Hi there, I have read and understood your project requirements. i shall be able to work with You. Please leave a message so that we can discuss more over the chat. For the refrence I have worked with [login to view URL] as Больше

$12 USD / час
(3 отзывов(-а))
3.8
PaulaMPosse

Hello, my name is Paula and I am very interested in work with you. I am an engineer with experience in project management and in online projects. I have plenty experience as freelance, I have worked as virtual assistan Больше

$12 USD / час
(2 отзывов(-а))
2.4
Jeremiah1992

Your search stops here! Instead of persuing through countless lengthy proposals - HIRE ME. I'll show you dedication, and I'll give OUR customers satisfaction no matter what channel they're in. Your next kickass Virt Больше

$15 USD / час
(1 отзыв)
0.9
gracieoct15

Hello, I have read your project description and I will like to apply for the position of an Online Support Desk Manager. I have 3 years experience as a Customer Service Representative. I am also a fast learner, dedicat Больше

$12 USD / час
(1 отзыв)
1.1
amiraheryano

Hi, my name is Amirah and from Malaysia. I understand the duties and responsibilities that you're looking for as a Virtual Assistant. I would be happy to help you with and provide administrative support in an organi Больше

$12 USD / час
(1 отзыв)
0.0
devbaboo

I’m very hard working and punctual. Fully concentrate on project. Much time for work. Cool minding and [login to view URL] customer dealing.

$8 USD / час
(0 отзывов(-а))
0.0
juliazainal

Good day, I’m interested with your project and would like to fill in the online support position. I am an experince worker for more than 10 years of IT division in financial, education and tourism sector. I believe I Больше

$11 USD / час
(0 отзывов(-а))
0.0
krupas

Hi, I have been working as PM and shift manager for large scale managed service projects and responsible for SLA. It seems the opportunity is right fit here based on previous experience and we can get you great output Больше

$12 USD / час
(0 отзывов(-а))
0.0
Kifayatullah1983

Hi Dear, The project you mentioned, I can do it easily with some extra benefits i.e As I hve about 8 years of experience of deployment and managing tickets system for large IT organizations. The tickets system on whi Больше

$22 USD / час
(0 отзывов(-а))
0.0
Sudeep123bhatt

Yes, I have experience into this role, need to know your requirement of the operation, kindly get in touch.

$8 USD / час
(0 отзывов(-а))
0.0
toluwaseemmanuel

Hello, Thanks for posting this job. My name is Toluwase, an IT professional with extensive experience in System administration, Technical support likewise customer support. I understand you need an expert to manage Больше

$12 USD / час
(0 отзывов(-а))
0.0
cshivali78

I have experience in ticketing tool (incident management) create and close the trouble ticket within the SLA, experience in handle the customer query and resolve the same

$12 USD / час
(0 отзывов(-а))
0.0
gikandijoyce

I am a good communicator, time manager, team player, I learn fast, work independently and possess a high sense of work prioritization. I have gained vast experience in coordinating between tourism departments, selling Больше

$10 USD / час
(0 отзывов(-а))
0.0
Letlivefree

Hi Employer, what makes me suitable for this project because i'm experienced and still working as customer support representative through various channels and efficiently solving their payment issues. Following up wit Больше

$12 USD / час
(0 отзывов(-а))
0.0
jpa022475

Have 20 years experience in contact centers, 10+ years in back office, which encompasses ticketing systems and service desk requests. Have handled customer support tickets via Zendesk with my last client handled.

$15 USD / час
(0 отзывов(-а))
0.0
JothessaP

Hi, I'm very interested in this position. Please hire me. I can help you manage those tickets. I would like to be part of your team. Thank You

$13 USD / час
(0 отзывов(-а))
0.0