ZOHO - HANDLING AFTERSALE/COMPLAINT
Бюджет $250-750 USD
Job Description:
PLease do not send automated bids or irrelevant bids, will report to freelancer and leave bad reviews. Bid only if you are able to do the project with an estimated price.
Project 1 : Aftersale Project
Platform: Zoho
Communication channel: WhatsApp Business API
Integration tool: Zapier if required
User Interface: Zoho Creator or zoho desk or to advice
Here's how the system will work:
The customer will send a message on WhatsApp with their complaint.
Zapier will receive the message and trigger an automation in Zoho Creator.
The automation will use Zoho CRM Plus to create a new ticket for the complaint.
The customer will receive an automated reply asking for their invoice number, customer name and details, and nature of complaints. They will also be asked to upload pictures of the damaged product.
Once the customer has provided the required information, the ticket will be updated with the information provided by the customer.
The staff will receive a notification of the new ticket, and they will be able to view the complaint and respond using pre-designed templates according to the nature of the complaint.
If the complaint requires repair, the staff will be able to send an invoice for repair cost, including labour and transport.
The staff will also be able to schedule and coordinate with the customer the date and time of the repairs taking place.
Once the repair is done, the technician will upload pictures of the repaired item and make the customer sign an online form that repairs have been done successfully.
The ticket will be closed once the repair is completed and signed off by the customer.
Project 2 - Delivery Slot
The customer will send a message on WhatsApp requesting delivery.
Zapier will receive the message and trigger an automation in Zoho
The automation will use Zoho CRM Plus to create a new delivery order.
The delivery department will set the number of delivery slots per day and their weekly schedule
The customer will receive an automated reply with the available delivery slots.
The customer will select a delivery slot from the available options.
The selected delivery slot will be updated in the delivery order.
The delivery department will receive a notification of the new delivery order with the selected delivery slot.
The delivery department will dispatch the order based on the selected delivery slot.
The customer will receive a notification confirming the delivery slot and estimated delivery time.
Once the delivery is completed the customer get an sms or whatsapp to leave a review on our page.
Thank you
23 фрилансеров(-а) готовы выполнить эту работу в среднем за $616
Hi, Hope you are doing great.!!! I have read your job description and I am glad to tell you that I have great experience with Zoho and I can definitely help you in development, integration and will support you for lo Больше
YES, WE CAN DO IT! As per my understanding, you require an automated system developed using Zoho and WhatsApp business API, where users can make complaints and delivery requests and agents can handle the requests usin Больше
Thank you for giving us this opportunity to execute in an efficient manner. My name is Yamini, and I am an Indian-based Zoho Certified Consultant. I love Zoho, and I have ten plus years of extensive experience with al Больше
Dear Client, Your UK Graduated Zoho Expert is HERE! I understand that you are looking for a Zoho expert to create two projects for your business. I have experience in using Zoho Creator, Zoho CRM Plus, and Zapier. I c Больше
Hi, We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on Zoho Please come over chat and discuss your requiremen Больше
Hello, I have read your project details. I am an experienced Web developer having experience of over 9 years. I can easily build sites of the following niche 1) Static 2) Dynamic 3) Ecommerce website 4) Education Webs Больше
Dear Client, Thank you for reaching out to us with your project requirements. We have thoroughly reviewed your project details and are confident that we can deliver the solutions that you require. We have experience Больше
Hello there, I hope you’re having a great and productive day. Let's cut to the chase. I just saw your project requirement and based on my initial understanding, I propose the following scope of work: Integration of W Больше
Dear Hiring Manager, I am excited to apply for the position of Zoho CRM specialist to handle after-sale complaints for your company. With over 5 years of experience in customer service, I believe I have the skills and Больше
Hello Mate, I would love to work on your project. Please provide more details so I can give you an accurate proposal. I am confident that I can deliver high-quality work within the given timeline. Looking forward to he Больше
