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Retail customer journey mapping

We are a major Australian retailer looking to improve aspects of the checkout experience. We are looking for a freelancer to create simple customer journey maps, highlighting customer friction and pain points throughout the process. Maps should be simple for a broad audience and visually appealing. We would like someone to start as soon as possible for a short-term deliverable, with potential to do additional work in the future.

Квалификация: Customer Experience, Customer Strategy, Brand Management, Бизнес-анализ, Business Analytics, Обслуживание клиентов, Предпринимательство, Local Job, Исследование рынка, Управление продуктами

Местоположение: Sydney, Australia

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О работодателе:
( 0 отзыв(-а, -ов) ) Australia

ID проекта: #23357614

12 фрилансеров(-а) в среднем готовы выполнить эту работу за $6461

gregorybair

Greetings! Ranked the #1 business and technical researcher and writer on www.Freelancer.com since 2010, I thank you for the opportunity to work on this important project. Since 2010, I have completed more than 1,600 p Больше

$4600 AUD за 30 дней(-я)
(477 отзывов(-а))
9.4
adoriga

Greetings! I am a highly qualified consultant (BBA, MBA, CFA) with over 20 years of international finance experience in blue-chip multinationals, primarily The Coca-Cola Company. My core business is assisting businesse Больше

$4500 AUD за 18 дней(-я)
(9 отзывов(-а))
5.5
StephanEdwards

Good day I am based in Sydney and Melbourne, and experience in various customer journey maps. My maps is easy to follow and include photos/ graphics of key pressure points. If your shopping is bricks and mortar, they Больше

$5444 AUD за 7 дней(-я)
(5 отзывов(-а))
3.7
michael767

I understand the purpose and need for retail customer journey mappings. I have this experience due to my many years as Head of IT for a major fashion retailer. I recently retired but I believe that I have the need to Больше

$7100 AUD за 10 дней(-я)
(1 отзыв)
2.9
Allisonmarron

Hello, I would be happy to take on this project. I was most recently working as a Product Strategy Consultant in Chicago at a tech consulting company before I came over to Australia. My speciality was working on stra Больше

$5000 AUD за 15 дней(-я)
(0 отзывов(-а))
0.0
cadumoreira

More than 15 years working closely with analysis and business strategy for multinational companies. MBA, qualified professional with focus on delivery more than expected. Relevant Skills and Experience Business analys Больше

$7222 AUD за 10 дней(-я)
(0 отзывов(-а))
0.0
rahulrsachdev

I would like to apply for the post of Retail which was advertised on Freelance website. I would be appreciating the opportunity to be able to use my knowledge and skills to contribute to the company’s growth. Wor Больше

$7777 AUD за 10 дней(-я)
(0 отзывов(-а))
0.0
skesvally

Dear Sir I have extensive experience in process improvements, process mapping, identify pain points etc at different organisations in Sydney. Tools Used: Microsoft Office, Visio, ARIS Process and improvement experie Больше

$8333 AUD за 10 дней(-я)
(0 отзывов(-а))
0.0
courtstuck

I am an experienced customer experience professional able to assist with mapping for your project, including additional research. I am based in Sydney with full time capabilities to focus on completing the project in a Больше

$5555 AUD за 10 дней(-я)
(0 отзывов(-а))
0.0
deepikachadha

I have extensive experience in Marketing and brand developments.I have also executed many customer journeys and demographics to really understand the audience. I can definitely help you and I am based in Sydney so I c Больше

$7222 AUD за 12 дней(-я)
(0 отзывов(-а))
0.0
milo2020

Hi. I have just joined freelancer so do not have any work to show but will explain by experience. I have worked for two large retailers - Marks & Spencer in the UK and David Jones in Sydney. I am familiar with retail m Больше

$7777 AUD за 10 дней(-я)
(0 отзывов(-а))
0.0
neeveditapanda28

Lead Business Analyst with 16 years' experience in software development, having worked in products across domains like CRM, Retail Centre Management, Public Services, Banking and Payments; I have worked extensively on Больше

$7000 AUD за 10 дней(-я)
(0 отзывов(-а))
0.0