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[FULL TIME OPPORTUNITY] Operations & Customer Support Manager at Content Agency

Hiring for an Operations/Customer Support Manager

(Starting out part-time with intention go full-time after test period)

GrowthMasters is the leading content agency for personal brand content on LinkedIn. Our clients are 7-8 figure entrepreneurs, professionals, and consultants to companies like Netflix, Google, Stanford, and many more.

We are based in San Francisco but run a remote company with 10 full-time team members and we need support from a rockstar operations manager.

Responsibilities:

- Handle customer support inquiries

- Onboard new clients (do kick0ff call following our script, send them kickoff information, answer questions,...)

- Communicate client information with our internal team (talk to them about the content strategy, requests the client sent over etc.)

- Stay on top of billing and work with our accountant to minimize billing issues

- Follow up with clients if there are invoicing issues

Skills:

- You are a native English speaker

- You like dealing with people and enjoy supporting customers

- You're inspired rather than intimidated to talk to highly successful professionals

- You're an "inbox-zero" kind of person

- You're interested in learning about our content process and our client's industries

- You don't take client feedback too personal and don't mind responding to support tickets

Our offer:

- Stable job at a growing agency (we'll start you out as a part-time contractor but with the goal of going full-time over the course of the first 3 months)

- Work from home / remotely

- Our clients are very inspirational people and leaders: the person we're looking to hire should be excited to dive into our client's programs and offers and see it as a plus to be able to get access to their content and knowledge

- Our team is young and motivated and knows how to create good culture while working remotely

Навыки: Обслуживание клиентов, Клиентская поддержка, Управление проектами, Проектное планирование

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О работодателе:
( 65 отзыв(-а, -ов) ) SAN FRANCISCO, United States

ID проекта: #26565246

49 фрилансеров(-а) готовы выполнить эту работу в среднем за $12/час

(5 отзывов(-а))
5.3
jeheazu

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$8 USD / час
(7 отзывов(-а))
4.1
MehwishTariq96

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$8 USD / час
(1 отзыв)
3.6
(1 отзыв)
2.8
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$8 USD / час
(1 отзыв)
2.2
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$15 USD / час
(2 отзывов(-а))
2.3
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$8 USD / час
(2 отзывов(-а))
2.8
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$12 USD / час
(3 отзывов(-а))
1.6
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(3 отзывов(-а))
1.4
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$15 USD / час
(0 отзывов(-а))
0.0
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(0 отзывов(-а))
0.0
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$12 USD / час
(1 отзыв)
0.2
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$12 USD / час
(0 отзывов(-а))
0.0
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$17 USD / час
(0 отзывов(-а))
0.0
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$22 USD / час
(0 отзывов(-а))
0.0
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0.0
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$15 USD / час
(0 отзывов(-а))
0.0
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(0 отзывов(-а))
0.0
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0.0
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(0 отзывов(-а))
0.0