Hiring for an Operations/Customer Support Manager
(Starting out part-time with intention go full-time after test period)
GrowthMasters is the leading content agency for personal brand content on LinkedIn. Our clients are 7-8 figure entrepreneurs, professionals, and consultants to companies like Netflix, Google, Stanford, and many more.
We are based in San Francisco but run a remote company with 10 full-time team members and we need support from a rockstar operations manager.
- Handle customer support inquiries
- Onboard new clients (do kick0ff call following our script, send them kickoff information, answer questions,...)
- Communicate client information with our internal team (talk to them about the content strategy, requests the client sent over etc.)
- Stay on top of billing and work with our accountant to minimize billing issues
- Follow up with clients if there are invoicing issues
- You are a native English speaker
- You like dealing with people and enjoy supporting customers
- You're inspired rather than intimidated to talk to highly successful professionals
- You're an "inbox-zero" kind of person
- You're interested in learning about our content process and our client's industries
- You don't take client feedback too personal and don't mind responding to support tickets
- Stable job at a growing agency (we'll start you out as a part-time contractor but with the goal of going full-time over the course of the first 3 months)
- Work from home / remotely
- Our clients are very inspirational people and leaders: the person we're looking to hire should be excited to dive into our client's programs and offers and see it as a plus to be able to get access to their content and knowledge
- Our team is young and motivated and knows how to create good culture while working remotely
49 фрилансеров(-а) готовы выполнить эту работу в среднем за $12/час
I have been working as a Technical Customer Support agent from past 5 years with global environmental experience. Please feel free to connect. Regards, Shree
Hello, I read your proposal. I am interested to have a collaboration with you, and we can discuss it more details through the message. I look forward to hearing from you soon.
Hi, this is Srikant, currently i am working in customer support lead role in current company, i am fit for the above role please accept my bid, thanks Srikant