Complaint letter

Job Description:

I would like someone to write a well worded email of complaint to a CEO of a company where I have received appalling service. I would like it to sound professional ,direct and clear.

I had a car accident and my insurance company have had the vehicle for 14 days leaving me with no vehicle. I have contacted them daily for updates and keep being told to wait another 2 days but nothing has been resolved. I have been impacted financially having to use taxi’s and take unpaid time off work as unable to get to my workplace without a vehicle. The delay is because there in house engineers need to assess the damage to make a decision. I have waited 14 days and the engineers have still not even looked at my vehicle. I have been a loyal customer for many years. I put my trust into the company and been a no hassle customer. I have been completely left in the dark with no communication or updates, they haven’t contacted me once I have had to chase repeating myself and the situation every time. This has been effecting my mental health with daily stress. I cannot continue my daily activities as I have no vehicle. I feel totally unvalued as a customer as I have paid for a service which has not been provided. I am being scrutinised because there engineers aren’t hurrying leaving me financially worse off. I want there engineers To be dealt with and asked why it’s taking them to long. I should be given a hire car while awaiting the decision so I can carry on my normal daily activities. To express I need a hire car as a matter of urgency and a cannot afford to wait any longer for there engineers to do there job.

Навыки: Клиентская поддержка, Страхование, Compliance and Safety Procedures Writer, Копирайтинг, Составление юридических документов

О клиенте:
( 0 отзыв(-а, -ов) ) Brighton, United Kingdom

ID проекта: #36233409

45 фрилансеров(-а) готовы выполнить эту работу в среднем за £108


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