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Customer Service Representative

We are looking for a fully remote customer service representative with a strong command of English.

Responsibilities

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Assist with clients’ onboarding.

Qualifications

At least 1 - 3 years' of relevant work experience

Fluent in English (C1) (written and spoken)

Excellent communication and presentation skills

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

We Offer:

Competitive remuneration scheme

to join a young and dynamic team in multinational environment

opportunities for long-term professional career

entitlement to company internal training and development accordingly global standards

full time employment

standard working time: Monday – Friday / 08:00 – 17:00 EEST

We are looking forward to receiving your application!

Навыки: Клиентская поддержка, Обслуживание клиентов, Customer Experience, Поддержка по телефону, Работа телефонным оператором

О клиенте:
( 7 отзыв(-а, -ов) ) Plovdiv, Bulgaria

ID проекта: #34367764