Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
28 фрилансеров(-а) в среднем готовы выполнить эту работу за $32/час
I have to Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Lets Discuss More In Chat. Your Satisfaction My Prioirty. I'll Do Rework Until Your Satisfaction.
Dear Employer, Thanks for sharing your project. I have a lot of experience in customer service for UK based companies. It will great honor for me to assist you in your project.
Hello, I have a 10 year customer and technical support experience which includes retention services for customers who want to cancel. Just give me the details and I would gladly work for you. Thank you
I’m an accomplished business development manager with excellent client management skills. Attentive to detail and [login to view URL] a professional such as myself.