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REMOTE CUSTOMER SERVICE REPRESENTATIVE

Your Responsibilities:

Handle and carefully respond to all inbound and outbound customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding

Appropriately communicate with customers

Adhere to all client and regulatory compliance laws

Document all customer-facing interactions

Engage leadership for support, when appropriate (involve to resolve)

What We're Looking for:

1-year Customer service experience minimum

Over 18 years of age

Ability to type 25 wpm

High School Graduate

Comfort with a desktop computer system

Proven oral & written communication skills

What We Prefer:

6 months Call Center experience

Logical problem-solving skills

Availability to work various shifts

Ability to use Windows operating systems

Organization and work prioritization skills

Квалификация: Ввод данных, Excel, Набор текста, Обработка данных, Обслуживание клиентов

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О работодателе:
( 0 отзыв(-а, -ов) ) Mount Waverley, Australia

ID проекта: #23505197

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