Закрыт

Call Center Analytics

Contact Center is a very important touch point for customer service. Customers interact with the contact center for a variety of services fulfillment, information about products and services, complaints, feedback, and interactions. For enhancing the contact center service levels, the customer interactions need to be analyzed and need to be mapped with customer satisfaction. Banks want to automate the process with use of AI based techniques to measure and monitor various KPIs such as call data quality, customer sentiment, Call Hygiene, customer satisfaction etc.

Solution Expected

Convert speech recordings into text for various Indian Languages

Call recordings with mixed languages such as Hindi + English, English + Marathi, etc.

Provide sentiment analysis from the call center recordings

Centralized dashboard for Bank to understand different KPIs for customer satisfaction

Provide better analytics on the call center queries and questions

Evaluation Parameter:

Accuracy from voice to text, vocabulary and detect Indian languages

Realtime centralized dashboard

Навыки: Интеллектуальный анализ данных, Управление базами данных, Python

О клиенте:
( 7 отзыв(-а, -ов) ) Purulia, India

ID проекта: #34316307

10 фрилансеров(-а) готовы выполнить эту работу в среднем за ₹2650/час

(112 отзывов(-а))
7.5
(8 отзывов(-а))
5.6
FxDataLabs

Implementing projects using Python and Machine Learning is our core forte since we are working on it for more than 5+ years now. We are a team of 50+ developers who have successfully delivered 350+ Machine Learning Pro Больше

₹2500 INR / час
(4 отзывов(-а))
4.3
SU790609

Hi I just read your posting. It sounds like you need an expert in python full stack programming. I have a background in web programming and development with an experience of more than 17 years on skills like Python, Dj Больше

₹2500 INR / час
(1 отзыв)
0.0
(0 отзывов(-а))
0.0
himanshushukla94

Hi There I have been through your project detail regarding Call Center Analysis using the perfect A.I. system for the same. Shall we connect to discuss the same with you? We are an Indian Startup providing IT Solutio Больше

₹2500 INR / час
(0 отзывов(-а))
0.0
smilesingla156

Hi, I can convert speech recordings into text for Hindi, English and Punjabi languages. I am an experienced transcriber and I can do one sample task also. Please message me.

₹2500 INR / час
(0 отзывов(-а))
0.0
abinfocom

THANKS FOR THE PROEJCT LET ME KNOW THE TIME WHEN WE CAN HAVE A DISCUSSION RELATED TO THE PROJECT SO AS TO GET A BETTER UNDERSTANDING FOR WHAT YOU ARE LOOKING IN FOR. THANKS

₹2500 INR / час
(0 отзывов(-а))
0.0
ChaiEndDesigns

Don't be fooled by no reviews. We JUST got on this platform to deliver our services, thankfully we did. What makes us stand out from the competition is that we have a TEAM of Marketers with a COMBINED 30 YEARS OF exper Больше

₹2500 INR / час
(0 отзывов(-а))
0.0
sajithasekar

I am Best known for my ability to rapidly deliver solutions that deliver significant business value. Over the course of my career, I have been instrumental in delivering numerous cost and process improvement actions us Больше

₹4000 INR / час
(0 отзывов(-а))
0.0