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Customer Service Rep

Position Overview

The Results Associate manages Results Clients customers’ phone/web/mail queries promptly and efficiently, and in accordance with company Policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer.

Duties and Responsibilities

Uses numerous computer workstation applications to supply live responses to customers’ needs

Documents customer calls in the database system

Assists customers with functionality and basic troubleshooting of product or account issues

Assists in resolving serious complaints and escalated calls

Maintains at a minimum, target levels of performance

Maintains up to date level of product knowledge

Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques

Qualifications

Must be proficient on computers. Ability to type 25 WPM or more

Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax

Articulate speech, clear and well modulated speaking voice

Superb listening, probing, negotiation and de-escalation skills needed

Must have excellent analytical and troubleshooting expertise

Must be able to accommodate a flexible schedule, as needed

Customer service or support service experience

Proficient on computers

Strong data entry skills

Excellent customer service skills

Excellent organizational skills

Ability to work in a team environment

Квалификация: Аудио-услуги, Английский (UK), Английский (US), Орфография английского языка, Озвучивание

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О работодателе:
( 0 отзыв(-а, -ов) ) Santa Clara, United States

ID проекта: #19552252

9 фрилансеров(-а) в среднем готовы выполнить эту работу за $18/час

AbdelrahmanTw

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$17 USD / час
(1 отзыв)
2.7
istiaqueahmad2

I have a very good customer service experience. I will love to do this work.

$22 USD / час
(0 отзывов(-а))
0.0
Sydneypleasure

Hello, I have gone through your explanation on your job posting and I think I am the best person that fits into this position. I am a vast multi-tallented and experienced customer service expert with more than 5 year Больше

$15 USD / час
(0 отзывов(-а))
0.0
felixotieno83

I have a wonderful voice that is capable of convincing anyone of my services. My computer skills are superb with excellent typing speed and of no errors

$22 USD / час
(0 отзывов(-а))
0.0
malbakurtulla

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$15 USD / час
(0 отзывов(-а))
0.0
nktmfreelancer

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$17 USD / час
(0 отзывов(-а))
0.0
zankl

I have 12 years of experience in the call centers industry and customer service for multinational companies with very high quality and customer satisfaction

$17 USD / час
(0 отзывов(-а))
0.0
Dipikakumari1991

Hi team I have a good sweet and soft voice Relevant Skills and Experience Work with all India radio for 4 years and 5 years in domestic BPO

$22 USD / час
(0 отзывов(-а))
0.0
SalmaFouad82

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$16 USD / час
(0 отзывов(-а))
0.0