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Customer Phone Representative

Responsibilities:

o Inbound and call back queue calls

o In this position, you will be taking over 300 calls a week. These calls will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 7 minutes

o Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday,

7 am - 6 pm CST.

o We also have 10-hour shifts available as well. These will also be 40-hour weekly shifts.

o We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours.

o You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution.

o You should have an understanding of how to connect with a Western individual and be skilled at problem-solving, building rapport, and offering empathy

What we are looking for:

o Empathetic to customers

o Ability to provide superior service to every customer by utilizing all available tools and resources

o Ability to establish rapport while working through difficult situations

o Ability to adhere to a schedule

o Adaptable to change

o High productivity at defined proficiency levels

o Willingness to receive and act on feedback from the leadership team

Basic requirements:

o At least a high school graduate

o EXCELLENT written and verbal English skills

o Experience of at least six (6) months in the BPO industry is preferred; Applicants without work experience are also welcome to apply

o Prior experience using CRM and VoIP software is a plus

o Computer (8GB RAM, Corei5 Processor) with a noise-canceling headset

o Consistent power source; and reliable internet connection (25 Mbps, with a backup

connection of 10 Mbps) in a quiet space that is free from distractions to work

o Preferred ISP/Internet providers are PLDT (#1) or Converge (#2)

o Willing to work US hours and weekends; and amenable to work in rotating shifts

Навыки: Excel, Аутсорсинг бизнес-процессов

О клиенте:
( 0 отзыв(-а, -ов) ) India, India

ID проекта: #34364978

27 фрилансеров(-а) готовы выполнить эту работу в среднем за $453

(7 отзывов(-а))
3.5
bhakara63

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Rupraj777

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anrawat127

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ritutandekar123

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NISHI07J

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deviksha98

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