The key performance indicators below must have the ability to report individual and team data.
Calls - Number of calls per day, Talk time, Average Talk time, Calls per hour, Time on hold, Time in Wrap Up, Average call handling time.
The team data must contain abandoned call rate, individuals are not tracked.
Click to Chat - Availability, Total Chats per day, Response time, Missed Chats, Rating "from 1 to 5"
Social Media - Total Daily interactions
Emails- Number of emails a day, Awaiting additional info, Daily emails sent
Certificates - 603, 10.7.5, 7.10, 603
Complaints - Number of Daily complaints.
I need all the data to be easily accessed and be well represented with graphs for easy reading and interpretation.
19 фрилансеров(-а) готовы выполнить эту работу в среднем за $32
Hello, I have read your project specifications, I am a data analyst and I stand a better chance to deliver quality work, feel free to hire me thank you. I am looking forward to working with you in future projects too
Hi, I'm good at working on excel and also hold five year plus experience, from normal table to all high end interactive charts, applying formulas etc. you can expect accuracy and desired result. Thank you.
The skills and qualifications I possess are a great match for the requirements for this position. I am highly proficient in Microsoft excel and I can complete the task.