Field Operations Assitant Manager - India

Закрыт Опубликован 1 год назад Оплачивается при доставке

We ( have an exciting opportunity to join our team and be a part of this amazing project during an amazing growth period. The responsibilities include developing strategies for improved efficiency and increased profit in the existing cities, monitoring and ensuring that the KPI’s are delivered, providing guidance and support to the internal team, ensuring compliance with health and safety regulations, and collaborating with stakeholders and other departments.

One should have excellent interpersonal, communication, and presentation skills. Outstanding candidates are able to analyze processes and develop effective improvement strategies.


Work from home

6 Days work week

Weekly pay

Full time freelancing


Managing the performance and delivery of field support in multiple existing locations across India.

Escalation management - track and drive resolution in a timely, proactive manner.

close escalation. Manage customer escalations and coordinate resolution with key stakeholders (internal and external) by working cross-functionally to ensure client SLAs are met.

Assembling the team responsible along with the Escalations Manager, Dispatchers, the FSE’s, Backend Support, sNPS Coordinator and all other partners in the areas of expertise in the escalation matrix and monitoring for timely closures thereby ensuring accurate and timely reporting of process performance to all stakeholders

Reviewing processes and ensuring continuous improvement initiatives are run to help improve processes. Lead improvements by monitoring dashboards and emails to proactively monitor trends and customer escalations. Facilitate and report on daily escalations to ensure appropriate visibility of key customer issues with escalation status

Leading, mentoring, and coaching escalation managers, field engineers and dispatchers.

Encouraging growth and expansion within existing cities in all parameters.

Senior point of contact for all operational needs within the team.

Liaising and follow ups with different departments to come up with improvement strategies and closures.

Setting targets and business goals, and working alongside the team to achieve these goals.

Identify and implement training & development needs of the Escalation Managers, Dispatchers & FSE’s.

Experience & Skills:

Operational management experience.

Bachelor’s degree in business or IT.

Process improvement experience.

Deadline-driven with strong analytical skills.

Ability to evaluate and train staff members.

Excellent leadership qualities.

Field Sales Operations Management Field Sales Management Бизнес-анализ Бизнес-планы

ID проекта: #34239088

О проекте

7 заявок(-ки) Удаленный проект Последняя активность 1 год назад

7 фрилансеров(-а) готовы выполнить эту работу в среднем за ₹536/час


Hi, I will give you professional business plan writing. I am a PhD writer with 10 years of experience. I have worked on several similar projects of business plan writing, and can deliver professional business plan wr Больше

₹400 INR / час
(826 отзывов(-а))

puedo trabajar como asistente de operaciones, ya que tengo experiencia en el area de operaciones por mas de 16 años en el area de operaciones

₹575 INR / час
(0 отзывов(-а))

I have wide experience in Field operation including sales management, international shipment, cordination with manufacturer, advance planning of future project. In case of urgency, I travel to partner's place or manufa Больше

₹675 INR / час
(0 отзывов(-а))

I will do my work hard and serious company can trust me and and i will there for you any time i am serious in my work

₹500 INR / час
(0 отзывов(-а))

I can do this work and provide the best results. I have a great expreince in this field and prove my skill sets here. Thanks Abhishek

₹575 INR / час
(0 отзывов(-а))