IT infrastructure operations 24/7 model Escalation matrix, Helpdesk team setup L1L2L3 .

Hello , I want someone to prepare an escalation matrix document and template (PPT) to IT infrastructure team like L1,L2,L3 ,L4 support with workflows ,service desk flow chart model , 24/7 Model ,with help line no .ITIL 4 process . Ex: We have a 20 Member team which we need to set a Help desk for IT Infrastructure operations -24/7 working model, Workflow , Escalation Matrix Teams Server Team L1 team Storage Team Linux Team Cloud Team Network Team Management Hierarchy as follows Team Member-->Technical Manager-->Project Manager-->Head of IT Operations

Навыки: Infrastructure Architecture, IT Operating Model, ITIL, Служба технической поддержки

О клиенте:
( 0 отзыв(-а, -ов) ) Chennai, India

ID проекта: #34394841

4 фрилансеров(-а) готовы выполнить эту работу в среднем за ₹1138


Hi! I work for a multinational company and am ITIL certified. I could easily deliver the slides as well as an escalation matrix for you.

₹1350 INR за 2 дней(-я)
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I have total 10 years of experience in L1, L2,L3,IT Support,Active Directory administration,azure active directory setup and configuration,active directory migration, windows Server administration(2008,2008r2,2012, 201 Больше

₹600 INR за 1 день
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Hi There, i can help you out for your requirement please let me know if you are interested. we can close this in one day

₹2000 INR за 1 день
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.am vijay with 20 yrs experience In ITSM /ITIL V4 CERTIFIED Can able ot handle task effectively kindly let me know scope of work

₹600 INR за 7 дней(-я)
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