Skills: Linux Administration , KVM, LVM, Satellite server RedHat Cluster / Veritas Cluster, RHEL4, RHEL 3
Functional Area: IT Role & Responsibilities Knowledge acquisition and updates to related documents ( SMTD, SOPs )
First point of escalation for all technical and process issues during transition.
Provide technical subject matter expertise wherever required
Ensure proper communication and quick resolution as a crisis manager.
Timely escalation to management
Plan and schedule Changes coordinating with different stakeholders.
Perform Service Requests based on Standard Operating Procedures
Service incidents and queries within the agreed service levels
Perform RCA for Major Incidents related to his / her tower
Follow quality / security process defined for the engagement
Perform Trend analysis, identify top few incidents and work with respective teams/inpidual to minimize the incidents
Hardware troubleshooting & Vendor coordination
7 фрилансеров(-а) в среднем готовы выполнить эту работу за ₹526/час
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