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Customer Support Specialist for various eCommerce channels

We are looking for a qualified e-commerce marketplace support specialist to respond to customer inquiries. The ideal candidate is experienced in customer service, with knowledge of digital support best practices. Ultimately, you should be able to contribute to maintaining good customer relationships and ensuring professional e-commerce operations. We run many different online platforms and channels to conduct sales directly to consumers. Examples of some platforms we use are Amazon, eBay, Back Market, etc.

We specialize in selling pre-owned and used consumer electronics, mainly iPhones, directly to consumers all around the world.

We are looking for a customer support specialist who is able to meet the following job requirements:

• Answering customer inquiries on orders, products, etc.

• Provide troubleshooting assistance for customer orders, shipments, account statuses, and relevant problems

• Assist and analyze product stock information

• Respond to customer emails pertaining to orders and specific requests to ensure excellent service and customer experience

• Respond to eBay, Amazon, etc. order inquiries

Qualifications we would like our applicants to have include:

• Proven work experience in customer service

• Able to handle multiple customer service inquiries from various channels, at one time

• Experience with a variety of communication systems including email and instant messaging

• Excellent writing and communication skills

• Analytical and multitasking skills

• Teamwork and motivational skills

• Ability to problem solve in a timely manner

Квалификация: Исследование рынка, Обслуживание клиентов, eCommerce, Клиентская поддержка

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О работодателе:
( 0 отзыв(-а, -ов) ) Moorestown, United States

ID проекта: #23876522

56 фрилансеров(-а) в среднем готовы выполнить эту работу за $9/час

jkaranm

Hi Future Client, Thanks for sharing your project requirements with us. It will be our great pleasure to work on your project. I am one of the preferred freelancers in the site and referred by the freelancer staff to Больше

$8 USD / час
(41 отзывов(-а))
7.9
jonna88

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$6 USD / час
(37 отзывов(-а))
6.7
TechNamrata09

Hello, I have read and understood the job description that you need customer Support Specialist for various eCommerce channels. I have handled eCommerce stores like Amazon, eBay, Shopify, Magento, etc. As well as I h Больше

$3 USD / час
(24 отзывов(-а))
6.3
Excelentt

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$5 USD / час
(42 отзывов(-а))
6.5
mohamedBJ

Hi I am an experienced customer service specialist and can start right away. Hope you will consider my application. Looking forward to working with you.

$5 USD / час
(6 отзывов(-а))
4.6
CHZAYAN

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(3 отзывов(-а))
2.4
bysadaf

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$5 USD / час
(2 отзывов(-а))
1.5
bpo0995

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$6 USD / час
(2 отзывов(-а))
1.6
algie123

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(4 отзывов(-а))
1.5
krishnaoliveira

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$158 USD / час
(0 отзывов(-а))
0.0
Khantayeb

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$6 USD / час
(0 отзывов(-а))
0.0
mnelson94

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$8 USD / час
(0 отзывов(-а))
0.0
rosebagus

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$4 USD / час
(0 отзывов(-а))
0.0
kdominic93

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$5 USD / час
(0 отзывов(-а))
0.0
ARollon

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$6 USD / час
(0 отзывов(-а))
0.0
Rayhanuli

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$2 USD / час
(0 отзывов(-а))
0.0
phanindra2040

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$10 USD / час
(0 отзывов(-а))
0.0
eriasimba

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$5 USD / час
(0 отзывов(-а))
0.0
vservevijay

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$5 USD / час
(0 отзывов(-а))
0.0
ProventusLLC

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(0 отзывов(-а))
0.0