Looking for Operation Support Analyst - Level I with 1-3 years of experience in healthcare industry

Project Duration: 3-6 months

Budget: Upto INR 16 Lakhs

Below are the role requirements:


• Provide hands-on application support to application users

• Maintain a high degree of business knowledge in the supported business areas and applications, with deep understanding of operational processes and requirements

• Provide application/infrastructure support and respond to requests and inquiries from users within the pre-determined timeframe of the applicable service levels

• Identify solutions to work around open issues/problems that are under investigation or pending resolution

• Document, and track case histories, issues, and actionable steps taken

• Communicate issues and opportunities to the support team leadership

• Troubleshoot and resolve requests and test fixes

• Identify root cause and implement continuous improvements to reduce repeat experiences

• Should be having hands on experience in configuring the application in scope and solve production/upgrade/change issues.

• Create ad-hoc and custom reports for all systems in response to requests

• Train end users in use of equipment and software


• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience

• 1-3 years of experience in operation support and/or network hardware and software configuration troubleshooting

• Demonstrated ability in project management

• Experience with various server/desktop systems, operating systems, and diverse technical environments

• Excellent customer service orientation and verbal communication skills

• Ability to install software for and troubleshoot a wide range of software and hardware/applications

• Analytical thinking and problem-solving ability

Навыки: Operations Management, Устранение неисправностей, Управление проектами, Поддержка настольных систем, Обслуживание клиентов

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О работодателе:
( 0 отзыв(-а, -ов) ) Bengaluru, India

ID проекта: #31824910

4 фрилансеров(-а) готовы выполнить эту работу в среднем за ₹150000


Hi I have read your requirements and I can assist you in this work. I have done similar projects. I have experience in internet research and MS office. I have experience in customer service both voice and non voice. I Больше

₹150000 INR за 1 день
(1 отзыв)

Hi there, I have an excellent experience in networking/Linux/windows/vpn. please just ping me on freelancer chat to have a short discussion on your project and have it done very quickly. below is a brief on my experi Больше

₹150000 INR за 7 дней(-я)
(0 отзывов(-а))

Greetings, I have gone through your post and, I'm very confident to work on this project as I Have been working as a customer care and sales agent 2 years in Vodafone UK which is well known for its strict standards of Больше

₹150000 INR за 7 дней(-я)
(2 отзывов(-а))

am vijay with 20 yrs experience in PMO/PM/BA/support analyst/itsm/itil Can able to handle task effectively Kindly let me know scope of work

₹150000 INR за 7 дней(-я)
(1 отзыв)