В работе

Configure Help Desk software

Job Description:

SDP Plus from Manage engine (free version) or OS Ticket or something similar to deliver following objectives:

Previous knowledge and experience of customization of such suggested software is a must.

1. Create an entry (call it an order or a ticket) in the system with an email (this is important feature and must have)

2. Amends the exiting ticket via email using some reference number in the subject line

3. Multiple groups to use the same system and have a dashboard to track the assigned or unassigned tickets

4. Each group may have one email or multiple emails to create/update the tickets

5. User logins and access to ticket depends on the group memberships (one user can have more than one group membership)

6. Some mechanism to notify users if

- A new ticket is created

- Tickets are not updated for certain period based on SLA defined

- Identify the tickets which failed to meet the SLAs and also identify the user who is assigned to such tickets

7. Multiple domain emails

8. Available on desktop and as a mobile app

9. Available to external user and customers

Навыки: PHP, Архитектура ПО, Служба технической поддержки, Open Source, Software Sales

О клиенте:
( 12 отзыв(-а, -ов) ) Richmond, Canada

ID проекта: #34880455

Поручен:

manishakintelle5

Hi, I have read your job description and assure you that I am a perfect fit for the job. I'm available right away to discuss the requirements. Looking for the soonest reply from you. Thanks

$40 CAD за 7 дней(-я)
(1 отзыв)
1.6

11 фрилансеров(-а) готовы выполнить эту работу в среднем за $155

topithub

Configure Help Desk software Hi, hope you are doing well, I am free nowadays and can start your work. For my experience kindly once have a look on my profile and check my work samples which I attached on my profile. S Больше

$180 CAD за 2 дней(-я)
(40 отзывов(-а))
7.1
ShrineWeb

I have a few queries in relation to the specs of the project. Could we please have a chat? My Skills: Open Source, Software Architecture, Helpdesk, PHP and Software Sales

$30 CAD за 7 дней(-я)
(125 отзывов(-а))
6.6
cccaliforniacash

Hello, How are you? I read your job posting carefully and I'm very interested in your project. I'm a PHP expert with over 11 years experiences. So, I can perform it perfectly. I will do my best to provide the results y Больше

$200 CAD за 3 дней(-я)
(13 отзывов(-а))
5.8
MatMadik

"Hi Client" I am Matthew from Japan. I have just read your job description carefully. It looks like you are looking for a talented website top developer to build professional clean website. I think your project is for Больше

$200 CAD за 7 дней(-я)
(5 отзывов(-а))
4.8
AZTURK1

Hi, I have 5 years of experience deploying and maintaining the following: ✅ Server Operating Systems: Windows Server 2003 to 2022, Ubuntu, Debian, RHEL, CentOS. ✅ Directory service: Active Directory, OpenLDAP. ✅DNS, Больше

$170 CAD за 1 день
(16 отзывов(-а))
4.5
TsehelnykAlona

Hello, Warm Greetings!! I have been working as a website Developer for 5 years now. I would like to let you know that I have rich experience in Frontend/Backend,PHP, Helpdesk and Web scraping development. My skills are Больше

$200 CAD за 2 дней(-я)
(5 отзывов(-а))
4.0
ReshaanTech

Hi, Can you explain me project step by step? If you can show me samples that would be great for me. Please come over chat for further detailed discussion. Thanks

$140 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0
GulshaharQureshi

✅ I have come up with Positive Intent ✅ Full Work Satisfaction OR Full Refund ✅ No Compromize in Quality ✅ 100% Project Complete Rate ✅ 100% On ime ✅ 100% Budget ✅ Immediately Start ✅ Work 18 hours a Day

$160 CAD за 5 дней(-я)
(0 отзывов(-а))
3.5
m7md179

Hello, I'm interested in finalizing your required in perfect way according to your instructions and needs I have 8 Years Experience in IT Field: 1- Network Management 2- System Administration | MCSA & MCSE Certified Больше

$230 CAD за 4 дней(-я)
(0 отзывов(-а))
0.0