Interconnect two APIs to provide video solution to a contact center platform. There should be two different use cases:
VideoChat Use Case
- [ ] Customer Request Video: Web or mobile user request video call: Now or schedule —> Agent receive a video session from user on PureCloud.
- [ ] Agent Generate Video Session: Agent during an interaction offer customer to escalate to video call and generate video session.
PureCloud APIs allow to connect a live session using chat, the idea is to share video information (session url with agent when using use case 1)
For second use case the agent should be able to generate a video session using a simple webpage to create this.
Both platforms uses REST APIs.
Documentation Tokbox (Video Solution) API: [login to view URL]
PureCloud (Contact Center) API: [login to view URL]
4 фрилансеров(-а) в среднем готовы выполнить эту работу за $83
⭐Hello⭐, sir. I am a web and mobile app expert in website development with 10 years of experience. Pleasure share your detail spec so that I can start asap. Kind Regards.