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CRM and Repair Tracking Solution

CORE FUNCTIONAL REQUIREMENTS

1. Dashboard where customer can add Ticket/Job documents

2. Front staff at location will create a service ticket.

3. Status change when the Repairing center front staff receive the device

4. Repairing department receives the device and change the status to “Estimated”

5. If customer confirm to start repair, user change the status to ‘Confirmed by customer’ and enter remark.

6. If customer disagree with the estimation, user change the status to ‘Rejected by customer’

a. If the ticket status changes to ‘Confirmed by customer’, repairing unit will start repairing.

b. If the ticket status change to ‘Rejected by customer’, repairing unit return the device back.

c. Once repairing complete, user change the status to ‘Completed’ and enter remark.

7. Repairing center front staff checks ‘Completed’ tickets frequently. And change the status to ‘Sent back to location’ and enter remark.

8. Location staff checks completed tickets frequently.

a. Once device receive at location, staff change the status to ‘Receive back by location’

b. Inform customer, receive money and change the status to ‘Payment Received’

c. Handover the device to customer and change the status to ‘Handover to customer’

d. After everything is done, change the status to ‘Closed’

9. User Roles and privilege

a. Super Admin – All functionality (Master data entry, ticketing and report)

b. Branch Admin– All functionality (Master data entry ticketing and report)

c. Front of¬fice –ticketing and Enter device details

d. Technician- ticketing, Enter Part details and estimation

10. Inventory Module to manage spare parts.

11. Reports

a. Customer Report Summary

b. Summary Ticket Report (with Approve Amount, Ticket Status) Excel & PDF

c. Spares Name usage report.

Квалификация: PHP, Программирование на C#, Архитектура ПО, .NET, MySQL

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О работодателе:
( 0 отзыв(-а, -ов) ) Wellawatta, Sri Lanka

ID проекта: #23579104

25 фрилансеров(-а) в среднем готовы выполнить эту работу за $759

eclipsetechno

Hi, Completely understood your project but one thing i would like to say that in later point of time you would be needing one mobile app as well. At this moment the modules are 1. Roles management: Super admin, branch Больше

$700 USD за 15 дней(-я)
(36 отзывов(-а))
7.7
iramrao

Professional CRM expert. I understand what you are looking for. I am a highly professional and skilled web designer and developer (responsive) with more than 5-year experience of in development. I am fully skilled and Больше

$700 USD за 7 дней(-я)
(82 отзывов(-а))
7.8
sritechnocrat

Hello Sir, We have read the complete requirements and flow of application. We can develop the tracking solution. At Sri Technocrat, we deliver applications and websites that are built well with efficient code, intuit Больше

$800 USD за 30 дней(-я)
(84 отзывов(-а))
7.7
itBoss1227

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$500 USD за 7 дней(-я)
(37 отзывов(-а))
7.6
abdelghafar

Dear Hiring Manager, I have 10+ years experience in .net platform. and developed multiple enterprise apps using .net, MVC and .net core. and have great experience in software design patterns, enterprise architecture an Больше

$2000 USD за 30 дней(-я)
(36 отзывов(-а))
6.9
lavizsolutions

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$750 USD за 10 дней(-я)
(24 отзывов(-а))
6.5
gkhanna

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6.0
fastwebsoft

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(25 отзывов(-а))
5.4
udalsoft

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hsh564cf84accd96

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4.9
Jennycreation

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$500 USD за 7 дней(-я)
(3 отзывов(-а))
3.7
sali2019

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$650 USD за 21 дней(-я)
(2 отзывов(-а))
3.9
mihail99999

***** Hi Dear Piratheep K. ***** I have read your "Sample Ticket Job Format pdf " file very carefully. Your project is really satisfy with my previous project. I am ready to show my previous Dashboard CRM system. Perha Больше

$500 USD за 14 дней(-я)
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3.2
BorisBobrov

Hi, C# expert here! I have much experience similar one than your project in c#. If you hire me, I can show you my skills. Please contact me via chat. Regards Boris B.

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2.2
world1111

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ibrarshah4u

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1.8
aesthetichunzai

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0.8
shafeeq7206

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0.0
kishornilatkar

I have 15+ years of experience in Java, Spring and databases. We have already developed web application similar to this functionality. Please contact if interested in Java spring web application.

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