CRM and Repair Tracking Solution


1. Dashboard where customer can add Ticket/Job documents

2. Front staff at location will create a service ticket.

3. Status change when the Repairing center front staff receive the device

4. Repairing department receives the device and change the status to “Estimated”

5. If customer confirm to start repair, user change the status to ‘Confirmed by customer’ and enter remark.

6. If customer disagree with the estimation, user change the status to ‘Rejected by customer’

a. If the ticket status changes to ‘Confirmed by customer’, repairing unit will start repairing.

b. If the ticket status change to ‘Rejected by customer’, repairing unit return the device back.

c. Once repairing complete, user change the status to ‘Completed’ and enter remark.

7. Repairing center front staff checks ‘Completed’ tickets frequently. And change the status to ‘Sent back to location’ and enter remark.

8. Location staff checks completed tickets frequently.

a. Once device receive at location, staff change the status to ‘Receive back by location’

b. Inform customer, receive money and change the status to ‘Payment Received’

c. Handover the device to customer and change the status to ‘Handover to customer’

d. After everything is done, change the status to ‘Closed’

9. User Roles and privilege

a. Super Admin – All functionality (Master data entry, ticketing and report)

b. Branch Admin– All functionality (Master data entry ticketing and report)

c. Front of¬fice –ticketing and Enter device details

d. Technician- ticketing, Enter Part details and estimation

10. Inventory Module to manage spare parts.

11. Reports

a. Customer Report Summary

b. Summary Ticket Report (with Approve Amount, Ticket Status) Excel & PDF

c. Spares Name usage report.

Квалификация: PHP, Программирование на C#, Архитектура ПО, .NET, MySQL

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О работодателе:
( 0 отзыв(-а, -ов) ) Wellawatta, Sri Lanka

ID проекта: #23579104

25 фрилансеров(-а) в среднем готовы выполнить эту работу за $759


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