Hi. I am looking for an expert in Customer Experience Design and UX Design.

I have a product that i have design called Zobox and I need to do a revere Ux design case study and build the CX for it as well.

Here is the project:

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Here is what i need to develop (some the general information I have)

Zo box


Goal: develop a customer experience that allows users to quickly set up their device, personalize user preferences and create a success metrics plan

Probing questions

Challenging questions




For the CX of this tool Minnesota customer service and metrics within metrics you have to have you do the metric Success metrics

Voice of customer

User needs

Global router that works in the most remote locations by using cell towers from all carriers

User goals

User personas

Customer flow

How to get to the product (where to buy)

Set up

Customer service

Phone customer service

Consent message

Record for customer service

After call survey - in call survey

Create tickets cases

In app customer service

In app purchases

24 hour Chatting




What happens when you exceed the max

Set up dashboard

Configure Set up portal app/web

Profile Name, info

Master configuration

Option to buy vpn

One account multiple users

Wanna add Multiple routers?

Cancel service

Whatever else is needed


Success metrics

User development metrics

Квалификация: Инсталляция блогов, Графический дизайн, PHP, Дизайн сайтов

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О работодателе:
( 7 отзыв(-а, -ов) ) Auburn, United States

ID проекта: #19994941

5 фрилансеров(-а) в среднем готовы выполнить эту работу за $5/час


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Hello sir, Greetings!! I am here to represent myself as a qualified candidate for the post of UX & UI Designer as you posted online. I fit best for your need for my brilliant result in academic progress and the wo Больше

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Hi There Greeting of the Day! I had reviewed your job description and understands very clearly. With extensive experience in designing and implementing web-based user interfaces, I am well suited to this position. Больше

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Hello Deliverable As Per Description 1. Revamp levels of user interaction with user stories 2. Complete design flow 3. Create Wire frames 4. Deliver final designs embedded in Sketch/ Photoshop with optimized UX an Больше

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