osTicket is open source free ticketing support tool.
To get the support easy and simple, we allow that any new user can send a email directly to the support, and a ticket is created. We do not want to force the user to create an account first to them send an email to the support. However this will also generate support ticket to spam emails.
We are looking for a plugin that every new user that send an email to the support, before a ticket is created on osTicket, an confirmation email is sent to the new user. This email will have a link where the user have to click and open a web page where wil have a google recaptcha. Once is confirmed that is a real user than the ticket is created (unless the email account is on the backlist from osTicket).
The logic of the system should be:
(Since there are user on freelancer that make automatic bid, your offer should start with the text 2CC. Otherwise would be ignored. If you have any doughts please make all the question you need. )
1) Check If the email is register into osTicket (as an existing user)
1a) If yes, that follow the normal process from osTicket
1b) If not, the ticket or the user is not created, and put on hold. Generate an email (using the email settings on osTicket) with link for confirmation. This email/link is valid for 48h, than is deleted. User open the link and do the google recaptcha, once is done, than will create the user on the osTicket platform, and allow the ticket creation (because now is an existing user).
55 фрилансеров(-а) готовы выполнить эту работу в среднем за €511
Hi I believe I can help you with it and fulfill all your mentioned requirements, so be rest assured that I will provide you with top-notch work. Let us discuss it in detail. Looking forward to your reply Thank you-
2CC i have worked on osTicket Open Source for ticket management system. I have customised the system instead of creating plugin. I am ready to create plugin on osTicket for you. Need 15 days