Service Management CRM/DMS Portal in Offline/Cloud Source

Service Management System for Mobile, Laptop, Computers Repairing Services.

You have create a scalable solution with options to add more features and modules at a later stage.

However due to shortage of time and urgency of deployment, we will need to take a bottoms up approach where we would need to create a basic application with limited functions.

Following would be the modules and feature list:

User Management (Role Based Access Control)

View List

• Create User Group

• Enter Group Name

• Create group hierarchy

• Create User (Add/Edit/Delete)

• Select User Type

• Enter Code (retailer/distributor etc)

• Name

• Username (email)

• Address

• Phone

• Assign to User Group

Access Control (read/write)

• Select Group/sub group

• Assign module/sub-module permission

• Change logs

Search User

The first default first time user would be the Super Admin. The super admin would be able to create user groups and delegate module access rights to the said groups. Whenever a new user is created and assigned to a particular group, he would automatically be delegated the group rights. When new user is created, he/she would be emailed automatically the user name and a system generated password. The users would also be able to login and change their password if necessary.

Service Management Application Proposal

i) Basic and Default Users roles will be:

1. Super Admin(SA)

2. ,Service Head(SH)

3. Regional Service Head(RSH)

4. Area service managers(ASM)

5. L3 service centres(L3SC)

6. L2 service centres(L2SC)

7. L1 service centres(L1SC)

ii) Privileged user can control and Setup a Service Center

Service Centre Management (Vendor or Owned)

• Service Center Type

• Create / Edit / Disable Service Centre (Location, Contact, Business Details(Legal) )

• Assign Users to Service centres

• Service Centre Activity and Analysis

Case / Job Management

• Job card creation

• Customer details

• Invoice Generation

• Job Card log management

• Job Queue Management

• Assign Job to Users (Service Centre Users)

• Job completion or resolve management Parts Management

• Link with inventory (Parts Entry)

• Assign parts to service centre (it could be common parts or specific parts based on requirement)

• Map parts with Mobile, Job and its customers

• Device History management

• Device Issues Management (Defects, DOP, unusable etc...)

• Parts transfer Module

• Parts return

• Parts Warranty

Accessories Management

• Accessories Inventory management

• Assign to Service center

• Assign to Device , Job and Customer

• Return management

• Stock transfer

• Accessories Warranty

Logistics Management

• Region/Local area based Logistic Setup

• Receive Parts Purchase Order Comes from Service Centers

• Loads/Collect Order from Doopro Warehouse

• Unload/Deliver to the respective Service Center

• Get Delivery Receipt Confirmation from Service Center

Invoicing and Billing (Service Centre)

• Parts Billing

• Accessories Billing

• Credit Note

• Billing Modification based on transfer

• Billing Statistics per Service center


• Reset Password

• View change logs

• SMS Settings

• Job creation notification to Customer with JOB ID

• Job Completion Notification to Customer

Technology Stack (Web App):

Programming Platform: Java based 3 tier application

Middleware: JBoss

IDE: Eclipse/Netbeans

Database: MySQL

Client Side: Bootstrap CSS framework with J query

Deployment Tool: Ant

Technology Stack (Mobile App):

Programming Platform: Java (Android)

Database: MySQL

Квалификация: Android, Mobile App Development, MySQL, PHP, Архитектура ПО

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О работодателе:
( 8 отзыв(-а, -ов) ) Burdwan, India

ID проекта: #18272331

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