Monthly Service and Support for L1 and L2: An escalation path will be established for issues in Client organization.
Application: The customized application that will be supported, was written in MySQL
Tools to be used: GoToMeeting, Skype, Microsoft Office Teams & Planner, Extranet
Proposal Fee Structure: Awarded Fee will be paid monthly for 80 hours per month. Therefore, Awardees should submit how much their monthly fee will be for these services.
Regular communication strategy: The Project Manager, Architect will be available on Skype Instant Messenger / MSN IM / AOL Instant Messenger/Engage provided IM on an agreed schedule. A list of IM Ids will be circulated at the beginning of the project.
Tech team working hours: Developer working hour between 9AM to 5PM EST, but occasionally if there is critical support required, Awardee will make sure you get enough support beyond working hour times.
Response time: During the hours of 9am – 5pm EDT, the allocated resource will immediately respond to critical “Problem Tickets” and within 1 hour to non-critical “Problem Tickets".
Termination: GENETIX can cancel upon 30 days electronic notice.
Additional Services: Awardee will allocate One PHP developer on a Retainer basis to perform 20 hours of programming work per week and 80 hours per month. GENETIX will act as an onsite project manager, but Awardee can provide onsite resources for an additional cost, if necessary. A Technical Lead will be assigned on a shared basis free of cost.
28 фрилансеров(-а) готовы выполнить эту работу в среднем за $2125
Hello Roger How ae you doing? I am familiar with PHP and Software Architecture, SQL so I think it is suitable for me If you hire me, I will provide good results Please contact with me Thanks
Hi sir, I am a SQL support resource with more than 7 years of experience in resolving L1 and L2 tickets within deadline. Let me know if you would like me to hire for this position so that I can show my skill to you