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I am in need of a Basic Ticket System that is web-based and will be used primarily for customer support. The following skills and experience are ideal for this job:
- Proficiency in web development and design
- Experience in creating and implementing ticket systems
- Knowledge of customer support best practices and procedures
User Registration: Users can create an account to access the ticket management system.
User Login: Registered users can log in to their accounts to access the system's features.
Ticket Creation and Management:
Create Ticket: Users can create support tickets by providing necessary details such as ticket subject, description, and priority.
Ticket Assignment: Tickets can be assigned to specific support agents or departments for handling.
Ticket Status Tracking: Users can track the status of their tickets, including whether they are open, in progress, or resolved.
Ticket Updates: Support agents can provide updates and communicate with users regarding their tickets.
Ticket Closure: Tickets can be marked as closed once the issue has been resolved.
Add Department: Administrators can add departments to categorize and assign tickets to specific teams or agents.
View Departments: Users can view a list of departments and their associated tickets.
Mail Server Configuration:
Add Mail Settings: Administrators can configure mail server settings to enable email notifications and communication.
View Mail Settings: Users can view and manage the configured mail server settings.
Password Encryption: User passwords are securely encrypted using hashing algorithms.
User Authentication: User authentication is implemented to ensure that only authorized users can access the system.
Templates to reply back if there is a new ticket based on the number and so on
ID проекта: #36706174