Zoho Service Desk Admin
$30-250 USD
Оплачивается при доставке
Zoho Service Desk Support Admin
I am looking for a Zoho Service Desk support admin to provide ongoing support for our completed implementation. We require support for specific changes and need response times within 48 hours.
Ideal Skills and Experience:
- Zoho Service Desk implementation and administration experience
- Strong communication and problem-solving skills
- Ability to provide quick and efficient support
- Support engineer to help the customer requests
- Knowledge of IT service management software and best practices
- Ability to check DL (distribution list email multiple times per day)
- Complete the following tasks daily:
1. Create ticket from messages in IT Inbox
2. Reply to the users with an acknowledgment
3. Include the ticket number in the message reply
4. Copy the IT Distribution email group on the message
5. Assign ticket to engineer
6. Engineer services the request
7. Engineer notifies customer
8. Service request ticket is closed with time and artifacts attached (as necessary)
+Work on AI integration of Zoho Zia to streamline the daily routine tasks
ID проекта: #36712638
О проекте
40 фрилансеров(-а) готовы выполнить эту работу в среднем за $176
I understand you are looking for a Zoho Service Desk support admin to provide ongoing support for your completed implementation and need response times within 48 hours. My skills include experience with Zoho Service D Больше
Hello, I understood the project but have few doubts, please text me so i can clear all my questions right away and to confirm my skills and expertise you can have a look to my profile
Hi there! I am Sunil from Aron Web Solutions, a full-time freelancer based in Chandigarh, India. I understand that you are looking for a Zoho Service Desk support admin to provide ongoing support for your completed imp Больше
Hi, I have more then 15 year’ experienced in Development. As i am expert, I can build it according to your requirements. Because I have a lot of the experiences about these fields, I can build your project as soon Больше
Hello there! I'm Rupak Kumar, an experienced freelancer with extensive knowledge in PHP Web Development, Graphics & Website Design. I understand that you are seeking a support admin to provide ongoing support for your Больше
Hey It will response times within 48 hours, or maybe under 24 hours, Remember to check the official Zoho website for the most up-to-date information on their support offerings and contact methods. Ping me Thanks!
Hi,I have gone through the project description very carefully there are some initial queries that i have we can discuss those over chat. I will do my best for you. Thank you
Hi، I am software architecture expert and having 7 years experience ۔can you provide More detail about this task ۔
I have more then 10 year’ experienced in Development. As i am expert, I can build it according to your requirements. Because I have a lot of the experiences about these fields, I can build your project as soon as po Больше
Hello there, Hope you are well today. This is Raza I have just landed on freelancer.com while I have been building websites for the last 5 years. I assure you the best result and I will develop completely in a custo Больше
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Greetings, Dear Client, I hope this finds you well. This is to notify you that I have gone through your project description, and i take this opportunity to let you know I will perfectly deliver as instructed and requi Больше
Hii, i have work as a salesforce admin and developer. Having well experience in sales and service cloud. Involved in raising tickets and solving issues. I think i will be perfect for this. Thanks
I have worked for the Zoho Desk team product support team in Zoho directly (Zoho Tenkasi) and implemented automations based on customer requirement for their portals. If you are looking for an expert to help you out in Больше
