Закрыт

IT Field Service Project Manager/Dispatch - Long term monthly role

We're looking for an IT Service Dispatch Coordinator/Project Manager to join our team. Your working hours will be during a combination of central European Time (CET )and North American time from 9am- 5pm. Although you are required to do a quick debriefing call daily with the NA team at 6am CET time.

Some of the task you'll be responsible for are:

• Manage customers, work order tickets and projects

• Work with management to put in place sound internal project and procedures for Project Management and Resource Management

• Acknowledged customers’ requests and assign it to the allocated technician/ engineer in charge of the case

• Constantly updated the tickets until their closure

• Serve as Scila's technical team lead when technical help is required by our onsite techs and the customer

• Escalate the case to the appropriate team in case of issues

• Run ticket reports on a daily, weekly and monthly basis for the customers and the upper management team

• Manage engineers, team leads, tech support team and project coordinators remotely

• Act as technical team lead on more technical tasks and projects

• Manage project transition

• Provided training to new employees

• Recruit direct employees and third-party companies

• Created SLA reports to be presented to the customers and to the upper management team

• Performed financial negotiations with customers and third-party companies

• Managed resource sharing

• Work with the Scila team to constantly grow our network of independent IT engineers around the world (Through LinkedIn and other avenues!)

Навыки: Управление проектами, Проектное планирование, Служба технической поддержки

О клиенте:
( 0 отзыв(-а, -ов) ) maple ridge, Canada

ID проекта: #29666266

19 фрилансеров(-а) готовы выполнить эту работу в среднем за $558

nomi34

Hi I have Masters Degree in Project Management and Bachelors in Software Engineering. I have been a scrum master for last three years and I have done Agile course too. I am responsible for initiation, planning, monitor Больше

$450 CAD за 7 дней(-я)
(4 отзывов(-а))
3.3
(1 отзыв)
2.3
francisoyes

Hi, I came across your job posting and I would be very much interested in working on this projects, I am an expeert when it comes to managing projects, I have managed projects with SaskTel in Regina and across saskatc Больше

$450 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0
Akku51

I am an Experienced Project/Business Manager with more than 6 years of experience, here to possibly help you grow your Business. Here's my LinkedIn profile:- [login to view URL] Hey t Больше

$450 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0
abhishekchaudhu1

Hi There, I am a PMP certified manager with over 20 years of industry experience. I have successfully managed and delivered projects in 4 different continents in bith on-premise as well as remote delivery mode You may Больше

$400 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0
(0 отзывов(-а))
0.0
STSPvtLtd

Wishing you a very Good Day . # I can take full ownership of tasks,. # I have experience working with internal and external stakeholders. # I have experience working with startups and roadmap development for them. I wo Больше

$450 CAD за 3 дней(-я)
(0 отзывов(-а))
0.0
sehrawala

Hi, Thanks for posting this project. I am applying for "Project Manager". I read project description carefully, I love to work in Management & Project Management. I have excellent English and skills such as communica Больше

$1500 CAD за 30 дней(-я)
(0 отзывов(-а))
0.0
Asbarbati

I have more than 15 years of experience in helpdesk and technical support. I’ve been supervisor and team leader for tech support teams in big companies.

$556 CAD за 30 дней(-я)
(0 отзывов(-а))
0.0
vijaycsqapmp

Am vijay with 12+ yrs experience in help desk management as project manager / Business analyst Can able to handle the tasks Kindly let me know scope of work

$400 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0
naveedvp

Dear Sir, I am techno-commercial professional having bachlor degree in electrical engineering with 19 years experience of project management in ELV and ICT projects in Dubai, UAE. I can handle any scale of project tec Больше

$450 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0
activetech

hi, I have got 15 years experience in Project Management. So I am very much interested in your job offer. Regards, Dileep

$1000 CAD за 30 дней(-я)
(0 отзывов(-а))
0.0
Ekeh47

Hello, I just came across your job post and have read the description. I believe have the required skill set for this position. I'm an experienced virtual assistant with over 4 years of experience in project manageme Больше

$850 CAD за 5 дней(-я)
(0 отзывов(-а))
0.0
gustavoadolfo73

Hello I have experience working on IT to cover a 24/7 support to clients and locations. I used to be team lead for IT support and mu current role is Technical Support at IT level 2.

$400 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0
ChowdhuryRafid

Hi, I am a professional project manager and customer service specialist and manager working for last 8 years virtually. Currently working in a US multinational company as a administrative assistant and managing proje Больше

$500 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0
ragm1993

Industrial Engineer Expert in Business Development, Project Manager, Scrum Master and Agile Coach with more than 4 years of experience. Founder of AEGEE-Malaga, I have collaborated with different Startups in the develo Больше

$450 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0
aishatuso22

Secretarial work Answering calls Negotiations Writing reports Sending emails Marking important dates on calendar Setting up meetings Fast internet speed of 20mbps Customer care Fluent English

$400 CAD за 30 дней(-я)
(0 отзывов(-а))
0.0
BonsaiDS

Certified Advisory Service Delivery Manager® (Incident, Change, and Problem management). and Certified SAFe® 4 Agilist (SA) with 19 years of experience in IT Service Delivery 24*7 Operation support, manages the process Больше

$500 CAD за 5 дней(-я)
(0 отзывов(-а))
0.0
Mtereso

Dear Maam/Sir, I am writing to apply for the available position you posted. The role is very appealing to me, and I believe that my strong technical experience and education make me a highly competitive candidate for Больше

$450 CAD за 7 дней(-я)
(0 отзывов(-а))
0.0