IT Field Service Project Manager/Dispatch - Long term monthly role
Бюджет $400-500 CAD
We're looking for an IT Service Dispatch Coordinator/Project Manager to join our team. Your working hours will be during a combination of central European Time (CET )and North American time from 9am- 5pm. Although you are required to do a quick debriefing call daily with the NA team at 6am CET time.
Some of the task you'll be responsible for are:
• Manage customers, work order tickets and projects
• Work with management to put in place sound internal project and procedures for Project Management and Resource Management
• Acknowledged customers’ requests and assign it to the allocated technician/ engineer in charge of the case
• Constantly updated the tickets until their closure
• Serve as Scila's technical team lead when technical help is required by our onsite techs and the customer
• Escalate the case to the appropriate team in case of issues
• Run ticket reports on a daily, weekly and monthly basis for the customers and the upper management team
• Manage engineers, team leads, tech support team and project coordinators remotely
• Act as technical team lead on more technical tasks and projects
• Manage project transition
• Provided training to new employees
• Recruit direct employees and third-party companies
• Created SLA reports to be presented to the customers and to the upper management team
• Performed financial negotiations with customers and third-party companies
• Managed resource sharing
• Work with the Scila team to constantly grow our network of independent IT engineers around the world (Through LinkedIn and other avenues!)
19 фрилансеров(-а) готовы выполнить эту работу в среднем за $558
Hi, I came across your job posting and I would be very much interested in working on this projects, I am an expeert when it comes to managing projects, I have managed projects with SaskTel in Regina and across saskatc Больше
Hi There, I am a PMP certified manager with over 20 years of industry experience. I have successfully managed and delivered projects in 4 different continents in bith on-premise as well as remote delivery mode You may Больше
I have more than 15 years of experience in helpdesk and technical support. I’ve been supervisor and team leader for tech support teams in big companies.
Am vijay with 12+ yrs experience in help desk management as project manager / Business analyst Can able to handle the tasks Kindly let me know scope of work
hi, I have got 15 years experience in Project Management. So I am very much interested in your job offer. Regards, Dileep
Hello I have experience working on IT to cover a 24/7 support to clients and locations. I used to be team lead for IT support and mu current role is Technical Support at IT level 2.
Hi, I am a professional project manager and customer service specialist and manager working for last 8 years virtually. Currently working in a US multinational company as a administrative assistant and managing proje Больше
Secretarial work Answering calls Negotiations Writing reports Sending emails Marking important dates on calendar Setting up meetings Fast internet speed of 20mbps Customer care Fluent English
