Read carefully the following case study available
Best KM Practices from IBM Global Services
Answer the following questions within the report:
How does the organization define “Knowledge Management”? To what extent is this a ‘sufficient’ definition of the term?
Describe and analyse the knowledge management system and processes that the organisation implemented – what challenges emerged and what benefits did the organization obtain? This should include analysis of how the organisation transformed ‘data’ to ‘knowledge’
Based on your research, what additional measures could the organization take to improve the use / acceptance of the KM system and processes in the organization?
Expected word length in total = 1,500 – 2000 words