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Salesforce CTI Integration

CTI - SalesForce Integration

Required Features

Click-to-call

Auto-open existing contact for incoming and outgoing call

Auto-detect existing contact and redirect to the related page

Auto-detect existing contact to resolve incoming and outgoing call

Auto-detect existing contact to customize call workflow

Incoming call popup

Outgoing call popup

Call History

Dialpad

Search Bar for contacts ???

Create a contact of an unknown number via the popup window

That should be integrated with Sales Force (Classic e Cloud Lightning)

What is required is an integration regarding NethVoice computer-telephony integration (CTI) systems with Salesforce Call Center using a browser-based Javascript API.

OpenCTI may be the right tool to allow this integration, to display CTI functionality in Salesforce, Open CTI uses browsers as clients, so it’s possible to make calls from a softphone directly in Salesforce without installing CTI adapters on your machines. After you develop an Open CTI implementation, it can be integrated with Salesforce using Salesforce Call Center.

( [login to view URL] )

With OpenCTI Javascript API in mind, it seems that Classic and Lightning have all the needed API a rapid look up, but the way to implement Open CTI depends on your org’s user interface. There are separate Open CTI APIs for Salesforce Classic and Lightning Experience.

In an extreme summary: embed CTI within salesforce interface

Навыки: Salesforce.com, Разработка приложений для торгового персонала , Архитектура ПО, VoIP, JavaScript

О клиенте:
( 0 отзыв(-а, -ов) ) Senigallia, Italy

ID проекта: #33655203

21 фрилансеров(-а) готовы выполнить эту работу в среднем за €2764

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5.2
dmytropaskalov1

Hello. nicolanickfilip5 Hope you are doing well. I am a Senior full-stack website developer. My developing area includes Social dating apps, E-commerce, Shopify, Data analytics. I always implement the most recent techn Больше

€2250 EUR за 7 дней(-я)
(8 отзывов(-а))
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italytech

Salve sono un programmatore esperto in - Php native ( Avanzato ) - Mysql ( Avanzato ) - Laravel framework ( dalla versione 5 fino alla versione 8 ) ( Avanzato ) - React native ( Avanzato ) - Angularjs ( Avanzato ) - Больше

€3000 EUR за 20 дней(-я)
(1 отзыв)
2.0
kravayou

Hi, I am Yurri from US and I have been working with Web development for the last 10 years now. I feel very interested about your project description and I think I am the good fit for your project. We can continue to ta Больше

€2200 EUR за 20 дней(-я)
(1 отзыв)
1.8
davidbayne

@Open CTI Expert@ Hello, I have strong experiences in Open CTI and Salesforce. Even if there would be some challenge in your project, I am willing to resolve all risks as a Creative & Talent open CTI expert. I went thr Больше

€2000 EUR за 30 дней(-я)
(1 отзыв)
2.0
samirsabanaj

Hi Dear Going through your project description I found it right fit for me. I can do such app from your posting and I will send you awesome result within your deadline you hire me. I would like to discuss more details Больше

€2250 EUR за 7 дней(-я)
(2 отзывов(-а))
1.6
tracygearth

I have CTI and CRM API integration experience and JavaScript and jQuery high level experience worked on number of CRMs customization. Warm Regards,

€1500 EUR за 7 дней(-я)
(6 отзывов(-а))
1.4
maksimjevdjic122

Hello, how are you? As a senior developer, I always concern with Security while development. Skill Set: - Basic skill C, C++ I have developed anti-virus, VPN, game engines an Больше

€2500 EUR за 30 дней(-я)
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0.0