CTI - SalesForce Integration
Auto-open existing contact for incoming and outgoing call
Auto-detect existing contact and redirect to the related page
Auto-detect existing contact to resolve incoming and outgoing call
Auto-detect existing contact to customize call workflow
Incoming call popup
Outgoing call popup
Search Bar for contacts ???
Create a contact of an unknown number via the popup window
That should be integrated with Sales Force (Classic e Cloud Lightning)
OpenCTI may be the right tool to allow this integration, to display CTI functionality in Salesforce, Open CTI uses browsers as clients, so it’s possible to make calls from a softphone directly in Salesforce without installing CTI adapters on your machines. After you develop an Open CTI implementation, it can be integrated with Salesforce using Salesforce Call Center.
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In an extreme summary: embed CTI within salesforce interface
21 фрилансеров(-а) готовы выполнить эту работу в среднем за €2764