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Looking an experienced customer Support to work as support team for e-commerce website

Hi,

I will need to add 1 virtual assistant that will work as customer support in my team, here some of the requirement that you will need to have:

1. Available on time Sharp.

2. Have experience in customer support team and working using zendesk as the platform.

3. Know how to use zendesk.

4. Working time range availability during working hours of 9.00 -17.00 time zone GMT+7 everyday including weekend.

5. Strong communication skills, as I want to MINIMIZE of using the macro in answering customers.

6. Know how to Make customers happy by resolving their problems.

7. Know about dropshipping business flow.

Job Coverage:

1. Dealing with tracking information when customer ask about his order

[login to view URL] and monitoring order exchange request from the customer.

3. Manage return and refund request from the customer.

4. Answer common customer questions like "how to pay", "is there any COD", "what size you have", etc.

5. I do not want MACRO used for answering customer questions unless the questions were common questions like I mentioned above.

Regards,

Steve

Навыки: Shopify, Zendesk

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О работодателе:
( 0 отзыв(-а, -ов) ) Malang, Indonesia

ID проекта: #16208947

11 фрилансеров(-а) готовы выполнить эту работу в среднем за $112

priyasatbhaya

I have great experience in dropshipping and with my technical knowledge of Shopify, Zendesk and e-commerce as a whole will help me provide amazing service to your customers. Looking forward to starting at the earliest.

$40 USD за 1 день
(8 отзывов(-а))
3.8
gaurav

Hello Steve Being an IT Professional having 7+ years of extensive experience and I completely understood the scope of your project. >> I've a courage to assist you with all mentioned requirements. ->EXPERIENC Больше

$155 USD за 3 дней(-я)
(0 отзывов(-а))
0.8
ankitamsis

Hello, I have expertise in developing and designing mobile websites and mobile apps, as I have an expert team of Developers and Designers with more than 5 years of experience. My similar recent work http://e Больше

$100 USD за 3 дней(-я)
(0 отзывов(-а))
0.0
iamangupta

I have a deep knowledge of software like Zendesk, freshdesk and more. I am suitable for this job. You won't be disappointed.

$223 USD за 3 дней(-я)
(0 отзывов(-а))
0.0
eyadwael152

A proposal has not yet been provided

$111 USD за 3 дней(-я)
(0 отзывов(-а))
0.0
nakdav

Hi! I've read your advert and I would like to be a part of your team. I have 2 years of experience in this work. I am very organized, trustworthy and hardworking. Believe me, you will be very satisfied if you hire me. Больше

$45 USD за 1 день
(0 отзывов(-а))
0.0
sales947

I have 5 years of work experience in eCommerce (eBay, Shopify, Woocommerce and Amazon). I can fulfill orders, manage inventory on spreadsheets, list products, make titles and manage customer service. Other than that Больше

$222 USD за 3 дней(-я)
(0 отзывов(-а))
0.0
niyaamazlan

I have been using zendesk for the past year as my contact centre heavily uses the software. Confident in this task.

$35 USD за 1 день
(0 отзывов(-а))
0.0
vw6894728vw

Have worked for 7+ years full time in IT sector. For past 1 and half year handled different projects as a freelancer. Here is a snapshot of my experience- • 7 years of experience in customer support/production su Больше

$222 USD за 3 дней(-я)
(0 отзывов(-а))
0.0
isabella66667

Hello I have been in sales since I was 6 and would love to help you sell your idea please message me

$30 USD за 3 дней(-я)
(0 отзывов(-а))
0.0
sookk

I have strong customer service experience in fields of IT and support for IT related setup which covers the area of: - Infrastructure - Solutions - Supply Chain I believe these experience will be useful in your a Больше

$45 USD за 1 день
(0 отзывов(-а))
0.0