Visitor Analytics is a high performing start-up in Munich and Cluj, founded in January 2016, that has more than 2M installs from 190 countries and aims to offer an all-in-one solution for any website in regards to website statistics, UX & behavior (recordings, heatmaps, funnels, etc.), visitor interaction and much more.
Learn more about the app here: [login to view URL]
- Excellent English skills
- Excellent communicator and empathy skills
- Driven by a desire to help people and a passion for teaching technology to others
- Positive attitude, always polite and patient
- Attention to detail
- Working knowledge of all current browsers
- Working knowledge of iOS and Android mobile platforms
- Similar working experience of at least 2 years
- Provide timely and accurate responses to all incoming incidents, requests, and concerns generated through various channels, such as e-mail and live chat (mainly during working hours covering the American timezone).
- Effectively triage and troubleshoot incoming issues to determine priorities and escalate when needed.
- Chronicle new and useful knowledge by creating and updating internal documentation (for own gain and to make things easier and more efficient).
- Report on usability, functionality and identify any aspects that could be improved within the product.
- Analyze and reproduce issues as described by the users to get to know what resolutions can be applied.
- Review the application specifications and try all the functionalities in order to better understand the product and offer accurate solutions to the ones in need.
- Browse through an internal knowledge base (research activities).
- Collaborate closely with the team on a daily basis.
- Availability for video or audio conversations with the team members in case of need and during the training.
More about the product:
Tracking and understanding website-statistics, -analytics and user behavior using most tools is very complex & time-consuming for (non-technical) people. You need to install and use many different tools in parallel, retrieve data from different repositories and compare them. You may frequently get stuck due to overwhelming graphs and charts. This is why we developed Visitor Analytics: all the tools you need, united in one app. An intuitive structure, a neat presentation of complex data and making great use of the data synergies between modules!
We are 100% GDPR-/CCPA compliant and collect all data a website owner needs to know about his visitors in real-time: referrals, conversions, bounce rates, click-paths, page visits IPs, location, what browser, device or OS they have. Further great value is added via our behavior analysis tools of session recordings, conversion funnels and heatmaps. Innovative features like surveys, polls, feedback banners and a chat module are already in development. Our app is built for entrepreneurs, marketers and companies focused on their site statistics and visitors' behavior. But it is just as helpful in communicating with and supporting your clients.
21 фрилансеров(-а) готовы выполнить эту работу в среднем за $7/час
Hey dear recruiter; I have carefully read the job requirements and I am confident that I have the much required skills. Hope you will consider me; regards Wainaina Njau.
good day. I [login to view URL] assist you in your products software as a service SaaS virtually. feel free to contact me anytime have a nice day Regards
I have more than 10 years experience in customer service for both email and voiced support. I have worked with the accounts of eBay UK, FedEx, Tripadvisor, Zinga, and BDO Unibank Inc.
I've worked with different organizations and have an experience of interacting with all kind of customers from all over the world. And can take care of every customers in the best way.