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Customer Support Agent required to help an energy and finance access start-up !

We are looking for a talented customer support agent to help us in empowering poor communities in Africa, Asia and Latin America.

We developed PaygOps, a last-mile distribution platform, that allows the million of people unbanked access to Pay-as-you-go (leasing) assets to lift them out of poverty. We are supporting clean electricity & cooking and sanitation & transportation solutions, among other examples, all across the Globe.

The software is a specialized product that facilitates the work of distributors in the field and gives super-powers to agents on the ground managing clients and automating a lot of unnecessary tasks. Working with telecom companies, clients are able to repay their loans by small installments that they can afford (microcredit scheme), using their mobile money account.

We are looking for someone with :

- Previous strong experience dealing with Customer requests and that has a strong sens of customer satisfaction

- Strong IT knowledge background with good understanding of SaaS business, products and services

- Good trouble shooting skills and ability to find solutions by his/her own

- Previous knowledge using freshdesk or any Helpdesk tools

- Understanding of mobile money business and services is a plus

- Potential French skill

What will you contribute to?

- Managing basic requests from clients about PaygOps usage and potential issues, together with the PaygOps Customer success and product teams

- Providing front line support to clients in a timely manner and until resolution and making sure SLAs are respected

- Assist in trouble shooting potential basic telecom integration issues and other third party softwares potentially in relation with the initial product

- Basic technical set-up actions if necessary

- Participate in product documentation as product is being developed, making sure product knowledge base is up to date

Навыки: Техническая поддержка, Клиентская поддержка, Устранение неисправностей, Technical Documentation

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О работодателе:
( 0 отзыв(-а, -ов) ) France

ID проекта: #26917759

22 фрилансеров(-а) готовы выполнить эту работу в среднем за $10/час

(6 отзывов(-а))
5.3
Aishoo15

I have experience which matches the same skills that your job requires! Dear hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am 5 years experienced Больше

$8 USD / час
(4 отзывов(-а))
2.9
ramacisse

Hello, I am very interested for this project and I have experiences in customer support. I am also proficient in french and I am located in West Africa. Thank you

$13 USD / час
(1 отзыв)
1.3
pratikjajal

Hi, I am good at managing customer from POC to implementation to BAU. I am having excellent experience with Product based company. I can easily catch customer requirement and can setup solution accordingly. Let's con Больше

$12 USD / час
(0 отзывов(-а))
0.0
Splinter99

Good Day I Hope My Words Finds You Well I Did Read Your Project And I'm Confidant That I Can Help You With It,Since I Have More Than 7 Years Experience As A Customer Service And Dealing With So Much Of Different Type Больше

$8 USD / час
(0 отзывов(-а))
0.0
Challeboy

Hello i am experienced in customer support service i have a lot of experience with talking to customers i used to work for some sites until they closed i can share the website names and more info if requested i am p Больше

$10 USD / час
(0 отзывов(-а))
0.0
ayesha1884

Our office is based in Hyderabad, India with a team of 30 people. Operating since 2016, we are into organizing seminars globally and also offer support services. We offer support regarding incoming and outgoing calls, Больше

$10 USD / час
(0 отзывов(-а))
0.0
ubandojerome

Hi! We’d love to give this a go. We are a London Based outsourcing agency with over 5 years of experience in Customer support in Voice and chat across various sectors including FinTech, Finance, I.T., Ecommerce, Prop- Больше

$8 USD / час
(0 отзывов(-а))
0.0
kleaskendo1

I am an adaptable college student (Business Administration and Information Technology) currently attending Canadian Institute of Technology. During the course of my academic career, I also managed to accrue nearly 2 an Больше

$8 USD / час
(0 отзывов(-а))
0.0
JacobWatua

Dear Sir/ Madam I am writing to inquire about the opening for Customer Support Agent, that you have advertised. I bring more than 3 years of experience in Customer Service/ Administrative Assistance to your organizatio Больше

$8 USD / час
(0 отзывов(-а))
0.0
sanworkathome

I have over 20 years of experience in customer support with prime focus being customer satisfaction, am solution oriented and have good customer centric skills, have knowledge of paying using mobile

$9 USD / час
(0 отзывов(-а))
0.0
ajaesharma

I have worked in technical support services for companies like Dell, AOL, Hp in India using remote tools over phone calls and email. Relevant Skills and Experience Thorough knowledge of Windows and MAC. Good writing s Больше

$13 USD / час
(0 отзывов(-а))
0.0
(0 отзывов(-а))
0.0
harold080792

Hire me! I had worked for one of the UK's largest energy company called edf energy as a customer service advisor and I am familiar with how PAYG works. I am confident I am a best addition to your team because I got the Больше

$15 USD / час
(0 отзывов(-а))
0.0
traceisme

Good day!   I'm Thierry, I graduated in sciences, major mathematics. My native language is French, I'm fluent in English and I speak conversational Spanish. I really like your project and I would love to work with you Больше

$12 USD / час
(0 отзывов(-а))
0.0
akbarkhurram777

Hi, I have more than five years of progressive telemarketing experience and have an effective team. I have also professional digital marketing, seo experts, data entry & virtual assistance experiences. Thank you so Больше

$12 USD / час
(0 отзывов(-а))
0.0
sharmavik1507

Greeting to all! I would like to put my self a best candidate as I do have experience in client handling in technical field.I have also handled teams with the highest customer service experience.

$10 USD / час
(0 отзывов(-а))
0.0
(0 отзывов(-а))
0.0
lrmshahul

As everyone in the world to be selected tge best worker for their work.... I hope I am one of the best employee for this project.

$9 USD / час
(0 отзывов(-а))
0.0
Data1234

Hello, I'm interested to provide my service. I have experience in replying to customer emails (Tracking details, Refund/cancellation, Exchange product etc) using Zendesk for a UK based company/online store, which is b Больше

$8 USD / час
(0 отзывов(-а))
0.0