Закрыт

Customer / technical support

This role will suit a call centre - at this time we are not looking for individuals

We are looking to hire a virtual team of assistants to look after our customer, basic technical support and our sales queries.

Working hours 16 hours on call per day. 0600-2100 GMT - English speaking

This role is 16x7x365 and will need a minimum team of 3 trained on the project

At present we received well under around 20 hours of queries per month. when not answering customer support / technical support / sales then staff will be working on admin (marketing, database cleaning, updating and sending marketing mailers etc)

Ideally we are looking for a outsource organisation to do this role.

tasks

1) Customer support

2) basic tech support on android - Reinstalling apps via the quick support application

We will of course offer full support and training to get your team members up and running.

This will be a chat only response at the start / we may look to add voice calling later so business level English is a must. English will be the main language other languages would be fantastic but not essential

3) sales enquirers if you have the right level of staff we would like to add a sales team also ( commission will be paid on each sale)

we need a minimum of on-call of 16 hours per day – with the ability to cover 16x7x365 when we need it.

Main customer locations UK, Europe and Asia.

4) Chat response <1m

Website support

All support will be via a fully scripted playbook. TeamViewer is how we deliver our remote access support.

So what do we need? We need 16x7x365 support from 0600-2100 GMT a team that can pick up these chats for support and sales. Our average support call is 7 minutes. This is when a customer tells us they have a problem. We average around 12- 20 hours per month of active support but need the team to be on call as per the above.

We would say we would need a min of 3 staff from your org to be trained but only 1-2 to be oncall.

We operate via online chat and hubspot

The admin when not answering support the staff will work on admin technical tasks ( WordPress, social media marketing etc

We have had a support function in place for almost 3 years and know how this operates/ functions. The model we have is streamlined and works well.

If you are interested in providing this I need to know

1) A company overview – staff number, founders, locations. How long in operation etc

2) monthly cost

3) When you can start the project

4) Payment terms –Monthly. Payment will be placed into escrow and released at the end of each month.

5) What questions/concerns comments you have

We are keen to get this up and running ASAP and would like a go live date of November 1

This is not suitable for individuals. We are seeking an outsourced call centre that has an in-house team.

Fixed monthly price $1000

Навыки: Техническая поддержка, Клиентская поддержка, TeamViewer, Hubspot, WordPress

Показать больше: part time virtual assistants, virtual assistants english speaking, executive level customer support job career hire hiring, part time virtual assistants wanted, part time work virtual assistants, technical support part time, customer technical support, phone customer technical support, hire virtual assistants, site to hire virtual assistants, companies that hire virtual assistants, cost of customer technical support, top reasons to hire virtual assistants, where to hire virtual assistants cheap charles ngo, agencies that hire virtual assistants, customer technical support representative, virtual customer service technical support, time etc virtual assistants, websites that hire virtual assistants

О работодателе:
( 2 отзыв(-а, -ов) ) Orihuela Costa, Spain

ID проекта: #31866614

17 фрилансеров(-а) готовы выполнить эту работу в среднем за $15412

(101 отзывов(-а))
8.3
(31 отзывов(-а))
7.2
vbtise

My Answers: 1- We are a team of 40 senior developers who provides the best web solution from the last 14 years 2- 1000$ 3- Whenever you want 4- We won't ask you to pay till your satisfaction! 5- Can we discuss on call Больше

$18000 USD за 7 дней(-я)
(33 отзывов(-а))
6.8
(123 отзывов(-а))
6.5
(22 отзывов(-а))
6.6
malbakurtulla

If you are interested in providing this I need to know 1) A company overview – staff number, founders, locations. How long in operation etc We are based in Tirana, Albania ( currently 10 member) 2) monthly cost We ar Больше

$10000 USD за 7 дней(-я)
(13 отзывов(-а))
5.0
(4 отзывов(-а))
4.3
FiveExceptions

Hello, Here, we have a team of highly professional developers with expertise in website development using different technologies. Whether it's creating a website from scratch, integrating plugins, APIs, or any other t Больше

$18000 USD за 7 дней(-я)
(2 отзывов(-а))
3.7
(2 отзывов(-а))
2.4
(1 отзыв)
2.4
cadarsir1

Dear Client, Thanks for taking time on my proposal!! I just read your job posting and it sounds like you need senior full stack developer. I’d really like to work with you on this one if possible! I do have a couple of Больше

$15000 USD за 60 дней(-я)
(0 отзывов(-а))
0.0
apgrl123

hello,how are you. i read your bid carefully. i am php, wordpress expert and have full experience for 10 years. php, wordpress is my top skill and i . i can provide most quality and high speed. if you want to success, Больше

$15000 USD за 7 дней(-я)
(0 отзывов(-а))
0.0
nalliancetech

Narinder Alliance Technologies LLC USA | Canada | India An IT Consulting and Software Development company. We have a team expert in Software Development, Application Development and Databases. Major offerings include Больше

$20000 USD за 90 дней(-я)
(0 отзывов(-а))
0.0
(0 отзывов(-а))
0.0
(0 отзывов(-а))
0.0
Hashtechy

Hi, Thanks for Posting your requirements and I have read your description As I have 6+ Years of Experience in Front End Development and I am working on HTML, CSS, Bootstrap, Javascript, Jquery, React Js, Angular Js, Больше

$18000 USD за 20 дней(-я)
(0 отзывов(-а))
0.0
KatrielsMuseum

Greetings to whom it may concern, I have over 20 years of experience in writing, particularly in the field of Biblical history & scholasticism. I have written 3 books and around 30 business proposals in my lifetime--a Больше

$20000 USD за 154 дней(-я)
(0 отзывов(-а))
0.0