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Customer Support Freelancer

I am looking for a freelancer to help me deal with the ~100 daily emails coming in to help the customers.

The emails are coming in in French, German and Spanish but if you speak great english you can use [login to view URL] to translate the emails (it takes 5 seconds to copy paste) so you understand the problem, then you can write your answer in deepl again and translate it from English to the relevant language. I am currently doing the customer support for German and Spanish but I don't speak those languages, it's very simple.

The questions are almost always the same, exemple:

When am I getting my order?

Can I cancel the order I made by accident?

Can I get a refund?

It's pretty basic customer support, but it's very important and needs to be done well. Customer satisfaction is everything.

This is a shopify dropshipping store, I am looking for someone who has experience in this industry.

Looking forward to work with you

Квалификация: Перевод, Французский, Английский (UK), Немецкий

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О работодателе:
( 0 отзыв(-а, -ов) ) Los Angeles, United States

ID проекта: #21330926

21 фрилансеров(-а) в среднем готовы выполнить эту работу за $152

ChloeDesjardins

Hello, your project is very interesting and I would love to join in. I Graduated in HR in Montreal Business School and am currently studying Programming at University of Montreal, I am a native french speaker from Qué Больше

$140 USD за 7 дней(-я)
(68 отзывов(-а))
6.9
Hervevilla

Hello sir, Thanks for checking my offer! I'm a French native speaker, fluent in English and I would be your Professional French Virtual Assistant for your Shopify store! I can offer you my super skills for your e-comme Больше

$100 USD за 1 день
(28 отзывов(-а))
5.1
danchemla

Hello I am a French native speaker from France. Will happily handle the customer support. Easily in French and English and can help for the German and Spanish via the tool you are suggesting. Relevant Skills and Exp Больше

$155 USD за 3 дней(-я)
(13 отзывов(-а))
5.2
okechukwu1

Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role Больше

$250 USD за 7 дней(-я)
(7 отзывов(-а))
4.3
Apild

I can surely help you with that. I am a German content writer, and I am fluent in both German and English. I have experience in customer support where I worked for a travel website to answer their customers‘ questions. Больше

$50 USD за 7 дней(-я)
(8 отзывов(-а))
4.0
samsharma75

Hello, Thank you, I'm interested in your project and would like to work on the same. Actually I worked in China for some trading companies and where I deal with many products and with many clients from worldwide. Whi Больше

$30 USD за 2 дней(-я)
(12 отзывов(-а))
3.3
pledres

Hello! Good day! I have carefully read your post and I am an experienced Virtual Assistant. In the past, I have been a Social Media Marketer and managed at least 15 different social media accounts for marketing purp Больше

$30 USD за 3 дней(-я)
(2 отзывов(-а))
2.5
GervaiseT

Hello ! I speak French and German, so I should be able to help you out with your queries. I have relevant experience in customer support, and I have knowledge of the dropshipping industry. Feel free to contact me if yo Больше

$150 USD за 7 дней(-я)
(3 отзывов(-а))
2.2
SynapsesEEC

Hello Sir, I have read your project description carefully. As a proficient virtual assistant in this field, I am confident enough that I can fulfill your expectation. The task you described is to response to customer e Больше

$250 USD за 30 дней(-я)
(3 отзывов(-а))
2.2
mela82

Attention to the customer online in Italian and Spanish. In particular, management of customer information for details concerning orders and their progress, vision of business correspondence and management of any compl Больше

$140 USD за 5 дней(-я)
(0 отзывов(-а))
0.0
maza83

Hello, I am a customer support representative from Serbia, with three-year experience in the industry. I am a native Serbian speaker, fluent in English and Spanish. At my current workplace, I provide customer support Больше

$200 USD за 15 дней(-я)
(0 отзывов(-а))
0.0
jeromelecureuil

10 years experience in customer service for UPS, SYMANTEC, APPLE in phone, email and chat and 3 languages. let me know

$235 USD за 7 дней(-я)
(0 отзывов(-а))
0.0
hathien19

Experiences in translating and customer servicing in retail. Currently dealing with customer almost everyday. hope to collaborate with you!

$250 USD за 5 дней(-я)
(0 отзывов(-а))
0.0
nayera16

hello, I am interested in your project . i can provide 100% accuracy within short time . i am ready to work now and with LESS PRICE . message me for details please :)

$30 USD за 1 день
(0 отзывов(-а))
0.0
Elena86A

Hello there, I hope you're doing well, my name is Elena, I'm from Romania but I'm fluent in English, I also speak Spanish, for German and French I can use the option you suggested in the project. I own an Etsy store Больше

$250 USD за 30 дней(-я)
(0 отзывов(-а))
0.0
CarlosESM

My name is Carlos Esteban Salinas Morales, i'm 27 years old, I live in Mexico city.   I speak Spanish (native Mexican), French and English.   I have experience in sales, as a consultant, cold calling, customer serv Больше

$244 USD за 15 дней(-я)
(0 отзывов(-а))
0.0
Hadeelsmadi

hello sir i read your job description and i assure you that i am the one for this job i can get job done at time and assure that is the clients are pleased ...

$200 USD за 7 дней(-я)
(0 отзывов(-а))
0.0
andreisavca

Hi there, how's life going? So here's the thing. What about both an experienced Virtual Assistant and a committed translator mastering six languages (EN-IT-FR-SP-RO-RU) as your new loyal friend? I'm also learning portu Больше

$140 USD за 7 дней(-я)
(0 отзывов(-а))
0.0
prernar009

Hello hiring manager, I can do this project because I have handled many such project for my client and even worked for email replyiing. I can do the best in this project. looking forward. thank you

$35 USD за 2 дней(-я)
(0 отзывов(-а))
0.0
kumarsanidhya18

Dear Hiring Manager , I have experience into customer service for around 3 years where in i used to take 100 calls a day and outbound atleast 50 calls a day . I was also handling 120 emails in a day .Now my sales expe Больше

$200 USD за 15 дней(-я)
(0 отзывов(-а))
0.0