L1 Engineer required

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Job description: IT support engineer Level 1

Duties/areas of responsibility

The position will involve the following areas of responsibility

Escalating IT issues to the IT manager where necessary

Responsible for managing backups and tape rotation

Diagnosing and resolving technical issues

Undertaking small- to medium-sized IT projects as instructed by the IT manager

Providing desktop and server support

Supporting and maintaining MS Server/Desktops and MS Exchange

Setting up and configuring new laptops and desktops

Installing authorised software to laptops and desktops

Ensuring security and upgrades are applied to desktops and laptops and kept up to date

Antivirus installation to all desktops and laptops

Fault finding to laptops and desktops

Reporting faults and maintaining logs on servers, desktops and laptops

Completing internal user moves including phones

Patching of network and phones

Ensuring all logs for equipment and users are maintained

Creating purchase requisitions for IT hardware/software

Ensuring licensing for all software purchased is recorded and maintained

Exchange server mailbox maintenance including archiving mailboxes

Setting up new users and disabling expired accounts in accordance with HR requirements


Preparing documents, meeting materials and correspondence

Performing basic administrative support duties, as required, to meet specific operational objectives

Performing miscellaneous job-related duties as assigned by the IT manager

Providing assistance as required to the IT manager

Providing assistance and support to colleagues in IT-related matters

Ensuring that a high level of customer service and support is provided to all internal and external customers

Special requirements

Adhering to company protocol as laid out in the Company Handbook

Additional responsibilities as requested by the IT manager

Навыки: Устранение неисправностей, Техника, Техническая поддержка, Local Job, Computer Repair, Computer Science, Computer Science Tutoring, Компьютерная безопасность, Computer Support, Computer Vision, Field Technical Support, Technical Site Audit

Местоположение: Cork, Ireland

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О работодателе:
( 36 отзыв(-а, -ов) ) Lahore, Pakistan

ID проекта: #31495977