We're looking for a seasoned woocommerce admin to run our shop.
This is a long term hourly job, with potential to expand into a more general virtual assistant role and/or project management.
We have two main subscription products. One is a monthly coffee subscription and the other is an online learning membership.
Ongoing tasks include:
- managing subscribers, orders, payment retries, and renewals
- customer support: refunds, logins, shipping problems etc.
- monthly csv export of orders to our fulfilment centre
- forecasting subscription volumes for suppliers (basic)
- creating and maintaining documentation for recurring and predictable tasks
- some manual data entry
- Time tracker usage is required.
- We are in Melbourne Australia, but don't require you to be in any particular timezone.
Looking forward to hearing from you!