Изображение профиля Isarm2
@Isarm2
Флаг Armenia Yerevan, Armenia
На сайте с 17 октября 2014 г.
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Isarm2

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I am a Native Russian and Armenian speaker with impeccable English skills, aimed to deliver first class customer support to clients.I am specialized in customer-service-related jobs. My aim is to effectively communicate with customers, providing quality and best solutions to their issues I am also experienced in data entry jobs and English-Russian-English translations. My efforts are aimed at creating a professional and valuable customer service, that help my clients to reach their goals.
$3 USD/hr
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Опыт работы

Customer support senior specialist

Nov 2016 - Dec 2017 (1 year)

1. Provide customer service through chat, emails. 2. Provide solutions to customers with the help of supervisors from different departments; 3. Provide detailed information about websites, procedures, 4. Translation and updating of databases. 5. Training new staff members

Customer service specialist/translator

Oct 2014

1. Deliver customer service through chat, emails, inner messages and phone; 2. Provide solutions to customers with the help of supervisors from different departments; 3. Provide detailed information about websites, procedures, information about registered bets; 4. Translate database 5. Register bets.

Specialist at Administration of loyalty program and card product sales; Financial Advisor, Retail credit specialist

Feb 2012 - Jan 2014 (1 year)

During my work experience in banking sector I always worked with customers and fulfilled the following assignments: 1. Offering customers financial consultation 2. Analyzing customers` income and expenses 3. Attracting potential customers, giving them financial education 4. Selling bank`s products and services. 5. Offering customers financial consultation 6. Analyzing customers` income and expenses 7. Attracting potential customers, giving them financial education 8. Promote banks` retail credit products 9. Customer service responsibilities 10. Credit risk assessment and customer creditworthiness analysis 11. Prepare and present required reports and documentation to the credit committee 12. Inform clients and guarantors on their rights and obligations 13. Ensure on time and correct payments

Образование

Master Degree

2004 - 2009 (5 years)

Квалификация

Financial Advisor certificate (2013)

Developing Markets Associates

I took part in short-term project, organized by Developing Markets Associates LTD, financed by European Bank for Reconstruction and Development in Armenia and I got a certificate for the distinction of attaining the position of a Financial Advisor in the European Bank for Reconstruction and Development`s “Financial Inclusion and Access to Financial Services for Remittance Receivers Project” in Armenia

Сертификаты

  • US English Level 1
    93%
  • Numeracy 1
    81%

Верификации

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  • Предпочтительный фрилансер
  • Оплата подтверждена
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  • Личность подтверждена
  • Электронный адрес подтвержден

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