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• key person who leads technology, service, and strategic programs within Thomson Reuters clients working with account teams to deliver an outstanding customer experience, retain and support revenue growth • role is to provide technical pre-sales, sales and post-sales support as well as drive technical sales execution for our clients • leverage client relationships to influence client\'s technical priorities by consistently communicating product and service roadmaps, best practices and business critical programs • help clients to manage risk by leading local Service and Health reviews, including change and capacity management
$5 USD/hr
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Опыт работы

Technical Account Manager

Sep 2010 - Aug 2013 (2 years)

Responsibilities • Work with account team to execute sales opportunities and assist in the promotion of Thomson Reuters products and technologies • Focus on delighting clients through proactive service management initiatives demonstrating a thorough knowledge of client needs • Establish and maintain a trusted advisor role to client and own the client technical relationship • Full involvement in client technology initiatives and opportunistic lead identification • Meet with clients to review all ongoing

Certified Presales Engineer

Jun 2009 - Sep 2010 (1 year)

IP/PBX pre-sales technical consultant providing technical recommendations, network design, presentations and corresponding quotations for local enterprise clients

Technical Support Representative

Nov 2008 - May 2009 (6 months)

Supports Dell XPS hardware for American home and business clients

Technical Support Representative

Jan 2006 - Sep 2008 (2 years)

Supports: • AT&T networking for home and business American clients • Windows XP OS • MAC OS X


Bachelor of Science in Electronics and Communications Engineering

2001 - 2006 (5 years)


Certified Presales Engineer (2009)

Alcatel Lucent University

Alcatel – Lucent IP/PBX Pre – Sales Training July 2009 Alcatel – Lucent Academy Kuala Lumpur, Malaysia


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