Изображение профиля daledaryl
@daledaryl
Флаг Philippines Buenavista, Philippines
На сайте с 20 июня 2019 г.
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daledaryl

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I am a travel consultant and customer care professional with 9 years experience in travel, customer service and sales industry. I used to helped both business and leisure travelers in consultation and guidance on destinations, airlines, ground arrangements, accommodations, tours and car rentals. My work experience has given me an extensive knowledge in various customer satisfaction principles and concepts of successful selling. I love reaching out and connecting with people. One of the principles that I live by is to treat customers like you would want to be treated. I learn how important it is to listen and understand the customer's needs in order to provide the best tailored offer and excellent service. I always make sure to make my clients happy and satisfied. I am energetic, dedicated and goal-oriented. I have strong attention to details and will go the distance for others. I am very passionate in delivering high quality and great results.
$4 USD/hr
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Опыт работы

Senior Customer Care Executive / Trainer Apprentice

Jan 2012 - Mar 2019 (7 years)

We are supporting corporate companies in the US such as Microsoft, General Motors and Mckesson. We are the one in charge of arranging their travel needs (flight, hotel, car rental, rail) using Apollo Global Distribution System. Resolve scheduling conflicts and other issues as they come up. Also assist clients in navigating the online booking tool where they can book travel reservations themselves. When hired as trainer apprentice, I handled process training classes to newly hired employees.

Travel Sales Representative / Peer Mentor

Dec 2009 - Jan 2012 (2 years)

Selling vacation packages (flight, hotel, car rental, activities, travel insurance) to leisure travelers. Cooperating with clients to determine their travel needs and advising them appropriate destination, modes of transportation, travel dates, costs and accommodation. Meet target sales.

Software Engineer

May 2009 - Nov 2009 (6 months)

Worked with a team to develop web-based application tool using PHP and database management system. Also involved in database design and setting up standards of the user interface. Evaluates and do testing of the software applications to develop the look and functionality to meet client’s needs.

Образование

Bachelor of Science in Information Technology (Major in Business Software Development)

2005 - 2009 (4 years)

Верификации

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