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Senior Customer Care Executive / Trainer ApprenticeJan 2012 - Mar 2019 (7 years)
We are supporting corporate companies in the US such as Microsoft, General Motors and Mckesson. We are the one in charge of arranging their travel needs (flight, hotel, car rental, rail) using Apollo Global Distribution System. Resolve scheduling conflicts and other issues as they come up. Also assist clients in navigating the online booking tool where they can book travel reservations themselves. When hired as trainer apprentice, I handled process training classes to newly hired employees.
Travel Sales Representative / Peer MentorDec 2009 - Jan 2012 (2 years)
Selling vacation packages (flight, hotel, car rental, activities, travel insurance) to leisure travelers. Cooperating with clients to determine their travel needs and advising them appropriate destination, modes of transportation, travel dates, costs and accommodation. Meet target sales.
Software EngineerMay 2009 - Nov 2009 (6 months)
Worked with a team to develop web-based application tool using PHP and database management system. Also involved in database design and setting up standards of the user interface. Evaluates and do testing of the software applications to develop the look and functionality to meet client’s needs.